Bilingual Family Support Professional
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Classification
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Reports To
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Date Revised
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Non-Exempt
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Resource Center Program Director and Supervisor
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09/2023
08/2025
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Summary/Objective
Under the supervision of the Family Resource Program Director and Supervisor, provides parenting education and supportive services to families via group, virtual, and home visitation. This position requires a bilingual candidate (Spanish and English).
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Family Support Professional Resource Center
- Provide short-term guidance, support, and parent education to families in–home, virtual, and in-group settings.
- Develop and maintain an extensive knowledge of community resources.
- Develop parent education skills and facilitate individual and/or group parenting classes.
- Inform, promote, and facilitate the use of the Family Resource Center within multiple childcare settings.
- Consult and collaborate with educators, child-care providers, neighborhood groups, and other service providers to ensure maximum resource utilization for families.
- Refers, advocates, and assists parents to access various community resources that support their goals.
- Provides prevention health-related and developmental information to families, as well as available funding resources such as Medicaid, Hawk-I, or other insurance availability, and assists in accessing if necessary.
- Assist as needed in childcare classrooms, which could be in multiple locations.
- Works collaboratively with other FSPs in developing strategies and approaches to
client-related issues.
- Completes all required documentation and data collection as required by the Family Resource Center program.
- All documentation and data collection is completed in the time frames set by the Program Director.
- Actively participate in bi-weekly supervision and bi-monthly staff meetings.
- Transports or provides transportation for clients as needed.
- Coordinates and/or participates in interdisciplinary consultation and collaboration.
- Attends all training required by the Family Resource Center and/or agency.
- Maintains high standards of confidentiality of all employee and client records and information.
- Adhere to the Social Work Code of Ethics and Crittenton Center code of Ethics.
- Must study and pass the Family Support National Certification Exam within one year of hire.
Competencies
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- Communication Proficiency (verbal and written)
- Collaboration Skills
- Ethical Conduct
- Flexibility
- Time Management
- Customer Service proficiency
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This is a hybrid job which operates in both an office, other programs/agencies, and client home environment. The role requires the ability to sit and concentrate for prolonged periods of time and/or drive/travel to client homes. This role requires the ability to teach to small-medium sized groups of parents. This role also routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time hybrid position. Days and hours of work are typically Monday through Friday, 8:00
a.m. to 5:00 p.m. This position may require long hours and/or evening hours onsite and/or offsite.
Travel
Travel is primarily local during the business day. Occasional overnight travel.
Preferred Education and Experience
Bachelor’s Degree in Social Work or related degree with experience working with young
children/families preferred. May accept experience in lieu of education.
A Criminal Background and Abuse check, as well as an up-to-date physical, including a TB test is required.
Certificates, Licenses, Registration
1. A valid driver’s license and a driving record sufficient to qualify for agency automobile
coverage.
Equal Opportunity and Commitment to Diversity
Crittenton Center provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
Crittenton Center expressly prohibits any form of unlawful employee harassment or discrimination based on the abovementioned characteristics. Improper interference with the ability of other employees to perform their expected job duties is absolutely not tolerated.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Employee's signature below constitutes the employee’s understanding of the requirements, essential
functions and duties of the position.
