Support Clerk I - Patient Financial Services - FT Days

Job Summary:  Provides clerical support to the PFS Department with both regularly assigned tasks and other assignments as needed.  Assignments include department mail processing, scanning and linking, address updates, vendor requests and back up of mail room responsibilities.

Service and Quality Standards:

Service

Is Customer focused

                Anticipates customer needs

                Adheres to customer service standards

Is Competent, caring and compassionate

                Treats coworkers and customers with dignity and respect

                Demonstrates competent, caring and compassionate behavior

                                to customers and coworkers

People

Is conversation conscious

                Assures confidentiality of patient and employee information

Is positive in interactions with others

Is courteous and respectful

                Promotes a harassment free environment

                Inspires the trust of others

Acts in accordance with hospital policies, meets the requirements of the Code of Conduct,   and identifies any conflicts of interest.

Quality

Is excellent in patient care and service

                Demonstrates multidisciplinary cooperation

                Assists in obtaining excellent satisfaction scores of feedback

Is safety conscious

                Demonstrates safety consciousness and supports safety initatives

Is involved with improvement efforts

                Supports performance improvement

                Seeks ways to improve systems and services

                Shows commitment to improvement efforts

                Meets mandatory educational requirements

Growth

Is a loyal ambassador

                Demonstrates commitment to hospital mission and vision

Is active and involved

                Supports hospital initiatives

                Champions innovation and supports change

Is a positive role model

                Fosters team cooperation

Finance

Is a good steward of hospital resources

                Develops/uses efficient work methods

Is cost effective

                Conserves organizational resources

Job Responsibilities, as assigned:

1. PFS Department mail processing.
2. Scanning and linking.
3. Address Updates.
4. Vendor Requests.
5. Backs up Mailroom responsibilities.
6. Other assignments as needed.

Education Requirements and Other Requirements:

                Education Level:  High School diploma or equivalent. 

                Certification/Licensure:

                Experience Requirements:

 Minimum 2 years office experience preferred.

 Hospital patient account office experience preferred.

Working Conditions: Exposure Category III:  Tasks that involve no exposure to blood, body fluids, or tissues, and Category I tasks are not a condition of employment.  The normal work routine involves no exposure to blood, body fluids, or tissues.  Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.