Enrollment Services Outreach Specialist

ENROLLMENT SERVICES OUTREACH SPECIALIST

This is a full-time, year-round position in the Enrollment Services Department.  This position will report to the Enrollment Services Outreach Manager.

The Enrollment Services Outreach Specialist will professionally represent Perry Technical Institute’s programs and services to prospective students in individual and group settings. The representative will perform work requiring knowledge and experience that is specific to the Enrollment Services Department. The specialized tasks involve interpretation of policies, procedures, and regulations pertinent to the admission of students. Performance of other clerical duties in support of the general office procedures can be integrated into daily tasks.

The position requires flexibility, effective communication and presentation skills, circulation of Enrollment Resources resource materials, interaction with internal departments and liaison with external school systems and agencies in the development and maintenance of partnerships, and exceptional in-office organizational and multi-tasking abilities.

WORKING CONDITIONS:

Duties are performed in a business office environment and at off-campus events. Weekly travel, mainly in Washington and Oregon, and periodic overnight travel are required. Personal vehicle may be used for travel to off-campus events. The hours of the position when off-campus will flex, depending on events and appointments, but will be 40 hours per week on average. When not traveling, on-campus hours are Monday – Thursday, 7:00 AM – 5:00 PM, with a 30-minute paid lunch. Working effectively and collaboratively in a team environment is a must. Occasional lifting of items up to 25 lbs. may be required.

This is a non-exempt, full-time, regular position. Overtime may be required.

WAGE RANGE: $22 - $23 Per Hour

The job posting includes the expected hiring wage range while the full wage scale for this position can be calculated by starting with the hiring range and increasing the wage three percent annually over the duration of employment. Increase in wages depends on approval of an annual budget and is not guaranteed.

PTI offers a comprehensive benefits package:

This PTI Test Sample Paycheck Calculator may assist in providing an estimated salary after taxes and benefit deductions.

MINIMUM QUALIFICATIONS: 

• Associate degree or certificate of completion from an accredited career college; or a combination of education and equivalent experience.
• Ability to present material in a clear, professional manner.
• Skills in the configuration and use of computerized database programs and experience with Microsoft Office programs.
• Documented experience operating office equipment such as: computer, tablet, multi-line phone system, printer, fax, and copy machine.
• Must be flexible, able to work evenings and weekends and travel on overnight trips in states such as Washington and Oregon.
• Must possess a working vehicle, hold a valid driver’s license, have an acceptable driving record, and produce proof of insurance.
• Ability to work evenings and weekends as needed.
• Must be willing to consent to a drug test.
• Must be able to read, speak, and effectively communicate in English.

PREFERRED QUALIFICATIONS:

• Experience in higher education student services.
• Familiarity with technical/vocational training programs.
• Experience presenting.
• Bilingual in English/Spanish is preferred, as well as experience with culturally and economically diverse populations.

ESSENTIAL JOB FUNCTIONS:

• Serve as primary contact with the public as needed and provide information of all training programs at Perry Technical Institute.
• Strong, working knowledge and understanding of the objectives, requirements and content of all programs offered by Perry Technical Institute in order to provide complete and factual information to prospective students and other interested parties.
• Use organizational skills, assertiveness, and attention to detail in daily work.
• Use strong written and verbal communication skills in daily work.
• Use excellent listening and customer service skills in daily work.
• Use phone, email, SMS, and postal mail communication systems to track and follow up with candidates.
• Work both independently and as part of a team.
• Have good attendance.
• Develop and maintain partnerships between Perry Technical Institute and local organizations and school systems.
• Plan and schedule visits to high schools, community events, regional military bases, speak to groups and individuals, and meet with school administrators and teachers to promote awareness of Perry Technical Institute programs.
• Distribute resource materials for recruitment of potential students and or groups and organizations.
• Process information requests received by phone, e-mail or in person for information regarding current program offerings and the enrollment process and respond to general inquiries regarding departmental services and procedures by following the established process:
  • Answer questions and provide general information regarding the programs offered by Perry Technical Institute.
  • Take and/or return inquiry phone calls.
  • Follow up accordingly with all prospects and inquiries.
• Record Keeping:
  • Enter new inquiry contact information in the Enrollment Services system.
  • Input recruitment events and outcomes in the Enrollment Services system and calendars.
  • Update logs of candidate enrollment status.
  • Update school contacts records. Assist prospective students with collecting documentation and completion of enrollment requirements.

• Tour Appointments:
  • Schedule individual and group tours.
  • Guide campus tours.
  • Conduct reminder calls for tours.
  • Handle cancellations and follow up with no-shows.
  • Utilize computer-based tools including the Enrollment Services system and custom reports to achieve enrollment goals.
• Events:
  • Schedule and attend weekly recruitment events at high schools and the community based on enrollment goals.
  • Assist with the execution of campus events (new student orientation, open house, luncheons, tours, meetings, and other related campus events as assigned).
  • Attend required campus events.
• Perform other related duties as assigned.