CRS Temporary Housing is a leader in our industry providing temporary housing solutions to individuals who are displaced from their home due to loss. Working with insurance companies and the policyholders, we provide a variety of solutions to make this difficult time easier.
Our office is in North Central Phoenix. New employees will complete office training for the first few weeks. Additionally, employees will work in-office until they show proficiency in the role, then they may start working from home on a hybrid basis and will be required to come to the office periodically for training and/or meetings. (Most hybrid schedules work in office approximately once a week.)
Computer and phone equipment will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence.
Duties/Responsibilities:
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Communicate with Landlords regarding security deposit refunds to ensure they are returned in a timely manner.
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Review any deductions from the security deposit and ensure they are fair and reasonable.
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Prepare documents such as deposit requests and demand letters in accordance with their statute of limitations.
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Process missing/damaged deductions received by Vendor Management and create the disposition accordingly.
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Provide information to policyholders throughout the refund process.
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Collect rent refunds.
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Input and maintain accurate records, customer details, and scan deposits that are received by accounting.
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Assist operations with review of landlord tenant acts and/or leases.
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Ensure customer satisfaction by prompt and proper resolution of questions and issues via email and telephone communication.
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Assist the Customer Service Representatives and After-Hours Specialists inputting new claim requests from adjusters.
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Manage high volume email, as well as inbound and outbound telephone calls for claim handling, while documenting activities related to the claim in the company’s computer system.
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Performs other duties as necessary or assigned.
