Family First Health is seeking a Pharmacy Technician for our George Street, York location. Candidates should have a working knowledge of medical terminology and be computer proficient or have the ability to learn. As a Pharmacy Technician at Family First Health, you should have a positive and outgoing personality with excellent customer service skills and strong organizational skills.
This position is more than just a job, it’s an opportunity to learn and grow with a terrific team. We’re dedicated to offering trustworthy medical services and care. The Pharmacy Technician position will play a large role in that. If this sounds a like a good fit, we would love to hear from you.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Preparing patient prescriptions:
- Selecting the appropriate drug, brand, form, strength and quantity;
- Accurately count the number of pills, capsules, or tablets and package the required number in appropriate containers;
- Accurately place labels with instructions on use and the expiry date on the containers of these medications.
- Receive prescription requests:
- Verify that all necessary information is available and correct on the electronic or written prescription;
- Enter these details in the pharmacy database;
- Information includes prescription, prescriber details, license number, signature, and patient details such as name, age, known allergies, medical conditions, etc.;
- Confirm the medications are approved for specific indications and patient preference details;
- In case of discrepancy, call the provider or patient to verify the information provided and accuracy before filling the prescription.
- Patient and Customer Care:
- Regular interaction with patients and customers;
- Answering prescription-related questions;
- Educating patients and caregivers on the appropriate use of medication, including frequency and method of intake or application;
- Helping patients navigate the cost of their medications;
- Answering the phone;
- Referring patients to the pharmacist for more in-depth medical questions related to prescriptions;
- Referring patients to clinical pharmacist or case manager for more nuanced assistance with complex needs.
- Pricing prescriptions:
- Conduct research to determine how much a particular medication costs;
- Understand insurance coverage and patient eligibility for discounts or adjustments;
- Process medical insurance claims for medications;
- Understand application of 340B pricing for eligible patients and mediations.
- Managing pharmacy inventory and storage:
- Keep track of pharmacy inventory, looking for medications past their expiry dates and removing them;
- Perform counts for specific medications, such as controlled substances;
- Ensure storage conditions of medications are maintained and within temperature control as needed.
- Other administrative tasks, including stocking shelves, answering telephone calls, cleaning pharmacy equipment, etc.
KNOWLEDGE/SKILLS/ABILITIES
- High School Diploma or GED, or equivalent experience/education
- PTCB National Certification preferred; if not currently certified, ability to obtain within timeframe as determined by leadership.
- Previous experience in a pharmacy, retail, medical, or customer service setting
- Previous experience as a pharmacy technician
- Ability to quickly grasp and adapt to new procedures, technologies, and company policies
- Knowledge of basic arithmetic to make calculations, balance and reconcile figures necessary to perform essential job functions
- Excellent organizational, customer service & phone etiquette skills
- Ability to take initiative and proactively follow up on projects/tasks.
- Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments
- Ability to work independently with minimal supervision, as well as within a multidisciplinary team
- Ability to work in, and respond appropriately to a demanding environment and multitask effectively
- Ability to appropriately handle sensitive and confidential information
- Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
- Ability to work efficiently and accurately with strong attention to detail
- Ability to establish and maintain effective working relationships with patients, employees, volunteers, and the public
- Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks
- Ability to adhere to all Family First Health’s policies, processes, and procedures, including Code of Conduct.
- Ability to articulate and advocate Family First Health’s mission and values
EMPLOYEE BENEFITS
- 3 Weeks of Accrued Paid Vacation accrued per year
- 9 Days Accrued Paid Sick Leave Time accrued per year
- 4 Personal Days provided per calendar year
- No Late Evenings or Weekend Hours
- Paid Time Off on Holidays
- Health, Dental, & Vision Insurance Plans
- Short/Long Term Disability and Life Insurance
- 403(b) Retirement Plan
- Tuition Reimbursement Opportunities
- Attention to work-life balance
- Opportunity for growth and advancement
- And More!
