Banquet Manager

Joining the team at The Hotel Alex Johnson in Rapid City, SD, offers a unique and enriching experience rooted in history and hospitality. Here's why you should consider being a part of our esteemed team:

Historical Significance: Immerse yourself in the rich history of The Hotel Alex Johnson, a landmark deeply woven into the fabric of Rapid City's heritage.

Central Location: Enjoy the convenience of working in the heart of downtown Rapid City, where you'll be at the center of the city's vibrant energy and attractions.

Dining Discounts: Indulge in culinary delights with discounts at our food and beverage outlets, including Starbucks, whether during shifts or on days off.

Variety of Outlets: Seize the opportunity to expand your skills and expertise by training and working in multiple outlets throughout the hotel, providing a diverse and dynamic work experience.

Hilton Honors Benefits: Access exclusive perks through Hilton Honors, including discounts for team members, as well as for their family and friends, enhancing your stay and creating memorable experiences.

Backed by LIV Hospitality: You'll thrive in your role with our comprehensive support and exclusive perks:

• Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.
• Dining Deals: Get discounts on food and beverages at our outlets.
• WaTiki® Waterpark Passes: Enjoy family passes for WaTiki® Indoor Waterpark.
• Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.
• Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.
• AJ's Wicked Salon & Spa: Enjoy 10% off products and services.
• Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.
• Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.

At The Hotel Alex Johnson, you'll not only be part of a renowned establishment with a rich legacy but also enjoy the benefits of a centrally located workplace, culinary discounts, diverse training opportunities, and Hilton Honors privileges, all contributing to a fulfilling and rewarding career journey.

The Banquet Manager is responsible for all aspects of banquet and special event operations and service, including, but not limited to, financial accountability, leadership, staff training, guest service, cost and quality controls, and F&B sales support.   

Responsibilities

• Own all aspects of banquet department operations for Hotel Alex Johnson banquets and events.
• Hire, train, and develop a professional and guest focused banquet staff who pride themselves in delivering an excellent guest experience. 
• Effectively partner with LIV Sales to promote banquet sales by innovating LIV approved banquet menus, assisting with site tours, drive BEO meetings, and other sales facing functions as needed. 
• Communicate with internal stakeholders (Sales, F&B Director, hotel/casino management, etc.) and clients to make certain all aspects of each banquet and special event is flawlessly executed. 
• Own all aspects of banquet department operations including profitability, training, service excellence, equipment maintenance, etc. 
• Represent the Banquet Department at trade shows, community events, and other on and off-site functions. 
• Be well-informed on banquet industry trends, themes, equipment, and strategies to provide guests with unique experiences that differentiate LIV properties from the competition while driving improved profitability. 
• Manage both front and back of house banquet operations with responsibility for cost controls, food quality, efficiency, service, etc. 
• Ensure 100% compliance with health codes, health/liquor licensing and any other regulatory requirements. 
• Train all staff to responsibly serve alcohol per South Dakota liquor laws.
• Measure profitability for each individual event and provide management with monthly financial summaries. 
• Analyze area competition to understand the evolving banquet market and develop strategies to capture greater banquet and special event market share.
• In conjunction with the Alex Johnson Sales team, own guest recovery efforts as needed. 

Other Qualifications:

•  Minimum of two (2) years of Banquet Manager responsibilities which must include BEO management and working directly with banquet clients. 
• Competent with the full suite of Microsoft Office tools including Teams and Excel. 
• Proven experience delivering excellent guest service in all aspects of banquet operations.
• Ability to read and interpret department financial statements and utilize that data to improve profit margins. 
• Advanced knowledge of food safety, sanitation, banquet setup, banquet service styles, and banquet food production and food hot holding techniques. 
• Ability to delegate effectively and manage multiple competing priorities in a fast-paced business environment. 
• Ability to work any shift on any day including nights, weekends, and holidays. 

Benefits for full-time Associates: 

• Health / dental / vision / life
• 401k plan with 3% match after one year of employment
• Company-wide discounts on hotel rooms and restaurants

We offer daily pay to all Associates through ZayZoon!!!

An equal-opportunity employer