Release Manager

About GetInsured:

What started as the “Expedia” of health insurance, has grown to a market leading company that is transforming government IT infrastructures with our proven SaaS and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we are now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), childcare, and unemployment insurance. With our cutting-edge technology, we’re helping agencies help more people, faster, and transforming health care service delivery as we know it. 

Job Description:

We are looking ​for a senior professional to manage release communication with the State exchangs powered by the GetInsured platform. This is a critical customer focused role involving coordination with subject matter experts (product managers), customer support engineers, functional leads, developers, QA, Information Security experts, and operations to ensure consistent, orderly, and timely customer communication about roadmap, defects, releases, hot fixes, security patches. The position demands not only good understanding of the domain of health insurance and compliance, but also deep cross functional experience and strong communication skills. It is a critical customer focused role.

Primary responsibilities:

• Take ownership of up to three State exchanges as their Release Manager

• Coordinate with product managers, customer support, QA, Information Security team, and development teams for tracking and closure of action items

• Engage with customers for roadmap management, defect fix scheduling, releases, hot fixes, and infrastructure updates

• Coordinate User Acceptance Testing 

• Automate release management processes

• Create ad hoc reports and release related analytics

Qualifications:

• 8 to 15 years of experience in one or more of the following areas: software development, QA, product management, release management

• 2 to 4 years' experience in customer facing role

• Proficiency in JIRA or similar issues tracking system

• Well-rounded understanding of software development life cycle (SDLC) 

• Proficiency in Microsoft Office suite, specifically Excel

• Ability to engage with a variety of functional roles – product management, software development, quality assurance, operations, client support

• Comfortable working across functions and presenting to many levels of the organization

• Ability to communicate with clarity and precision, both in writing and verbally

• Ability to analyze and report on project metrics

• Experience in the Health Care industry is desirable