Senior Director of Operations

About The Arc San Francisco 

The Arc San Francisco is a non-profit service and advocacy organization dedicated to supporting adults with intellectual and developmental disabilities and their families in San Francisco, San Mateo, and Marin counties.  

Our mission is to partner with adults with intellectual and developmental disabilities as they design their futures and transform our communities through lifelong learning and self-determination. We offer a wide range of services that touch every aspect of adult life, including independent living supports, skills building, employment training, and creative expression.  

As a committed community partner, we believe in the power of educational outreach, business partnerships, and being a reliable resource for families, supporters, public policy makers, and all those who share our vision of fostering a more informed, diverse, and inclusive society. 

Position Overview 

The Senior Director of Operations will play a critical role in shaping and executing the organization's technology strategy and infrastructure, facilities management, safety, compliance, and operational efficiency. This leadership position requires a strategic thinker with a strong background in operations management, particularly within the nonprofit sector. As a member of the core executive team, the Senior Director of Operations will ensure alignment with the organization's mission and values, with a strong focus on customer service for staff and persons served.

Key Responsibilities 

Technology Strategy and Infrastructure: 

• Develop and implement a comprehensive technology strategy to support the organization's mission and goals. 

• Oversee the management and maintenance of IT systems, ensuring they are secure, reliable, and scalable in partnership with vendors. 

• Lead initiatives to enhance digital accessibility and inclusion for individuals with disabilities. 

Facilities Management 

• Ensure all facilities are safe, accessible, and well-maintained. 

• Oversee the planning and execution of facility upgrades and renovations. 

• Manage relationships with vendors and service providers. 

• Oversee reception support 

• Vehicles 

• Campus locations 

• Lease management 

• Support tenants 

Safety and Compliance 

• Develop and enforce safety protocols and procedures to ensure a safe environment for staff, clients, and visitors. 

• Ensure compliance with all relevant local, state, and federal regulations. 

• Conduct regular audits and risk assessments to identify and mitigate potential hazards. 

• Lead training strategy for safety and compliance procedures for all team members. 

• Insurance 

• CARF 

Security Strategy 

• Develop and implement a comprehensive security strategy to protect the organization's assets, facilities, and personnel. 

• Ensure physical and digital security measures are in place and regularly updated. 

• Conduct security assessments and drills to prepare for potential threats. 

Operational Efficiency 

• Streamline operational processes to improve efficiency and reduce costs. 

• Implement best practices in project management and operational planning. 

• Monitor and analyze key performance indicators to drive continuous improvement. 

• Lead records management strategy for participant and staff digital record keeping 

• Lead platform and tool strategy and cross departmental implementation 

Budget Management 

• Develop and manage the operating budget in partnership with finance team to ensure financial sustainability. 

• Monitor expenditures and implement cost-control measures. 

• Manage the operations budget, ensuring alignment with organizational goals and financial constraints. 

Vendor Selection and Management 

• Oversee the selection and management of vendors to ensure high-quality and cost-effective services. 

• Negotiate contracts and maintain strong relationships with key suppliers. 

• Evaluate vendor performance and address any issues promptly. 

Executive Leadership 

• Serve as a member of the core executive team, contributing to strategic planning and decision-making. 

• Ensure all operational activities align with the organization's mission and values. 

• Collaborate with other executive leaders to drive organizational success. 

Team Collaboration 

• Work effectively in an environment with team members of varying levels of technical skill. 

• Provide guidance and support to staff to enhance their technical capabilities. 

• Promote a collaborative and inclusive work environment. 

Intern Management 

• Oversee the recruitment, training, and supervision of facilities and technology interns. 

• Provide mentorship and professional development opportunities for interns. 

• Ensure interns are effectively integrated into the team and contribute to the organization's goals. 

Customer Service Focus 

• Foster a culture of excellent customer service, ensuring that all operations support the organization's mission. 

• Engage with staff, clients, and community members to understand their needs and improve service delivery. 

• Implement feedback mechanisms to continuously enhance the customer experience. 

Qualifications 

• Bachelor's degree in Business Administration, Operations Management, or a related field or commensurate experience.  

• Minimum of 5 years of experience in operations management, with at least 5 years in a leadership role. 

• Proven experience in technology strategy and infrastructure management. 

• Strong knowledge of facilities management, safety protocols, and compliance requirements. 

• Excellent leadership, communication, and problem-solving skills. 

• Experience in budget planning and management. 

• Experience in vendor procurement and management. 

• Experience working with team members of varying technical skill levels. 

• Passion for the mission of empowering individuals with disabilities. 

• Driver’s license 

• This role will primarily be in person  

Work Environment 

This position is primarily located at 1500 Howard Street, San Francisco. Some work time will be spent at The Arc San Francisco satellite sites in Burlingame, CA and Marin, CA, and in the Greater Bay Area with organizational partners. 

Physical Demands 

Repetitive keyboard use; phone use, walking, standing, bending, stooping, and direct staff and client interaction.  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Equal Opportunity Employer 

The Arc San Francisco is an equal opportunity employer. We are committed to building a diverse, inclusive, and equitable workplace and encourage applicants from all backgrounds and identities to apply. We will consider qualified candidates with criminal histories in a manner consistent with the requirement of the San Francisco Fair Chance Ordinance.