Job Description
Position: Assistant Program Director
Department: Residential
Classification: Non-Exempt
Reports To: Program Director
Introduction
The Assistant Program Director assists the Vice President and Program Directors in overseeing the efficient and effective daily operations of services within their assigned area. This role is responsible for supervising, training, and supporting assigned staff, ensuring the implementation of Individual Support Plans (ISPs), and maintaining quality standards in service delivery. Additionally, the Assistant Program Director provides case management support, serves as a resource for individuals and their families, and collaborates with referral agencies and community members to facilitate goal achievement.
Essential Program Duties
Other duties may be assigned.
- Assist the Program Director in interviewing, hiring, orienting, training, supervising, and evaluating assigned staff per agency policies and procedures.
- Foster a team-oriented approach by setting clear expectations, providing feedback, maintaining regular communication, and offering support.
- Participate in the intake and orientation process for new individuals, contributing to case assignment decisions and support planning.
- Act as a resource for individuals, families, referral agencies, and residential staff, ensuring smooth coordination of services.
- Support the development and monitoring of program goals, evaluating service effectiveness and resource allocation.
- Maintain positive working relationships with internal and external stakeholders, ensuring satisfaction with program operations and individual performance.
- Implement and promote the use of Positive Behavioral Supports within the program.
- Develop community inclusion opportunities for individuals based on their interests, including employment, education, and recreational activities.
- Train and support staff in creating meaningful community experiences for individuals and ensure successful implementation.
- Guide staff in public relations and marketing responsibilities, ensuring professional interactions and presentations.
- Provide clinical consultation for caseload management and support plan implementation, ensuring goals align with individual preferences.
- Maintain accurate and up-to-date case records and ensure compliance with agency policies on documentation and quality assessment.
- Assist individuals with personal care needs, including wheelchair transfers.
- Coordinate staff schedules to ensure adequate support for individuals.
- Implement and train staff on health and safety policies, reporting concerns to the Program Director.
Required Skills & Responsibilities
- Interpersonal Skills: Communicates effectively and professionally, building strong relationships at all levels.
- Teamwork & Cooperation: Works collaboratively to achieve departmental and agency goals.
- Dependability: Completes job responsibilities thoroughly, accurately, and consistently.
- Communication: Expresses ideas clearly in oral and written form, actively listening to feedback.
- Planning & Organization: Manages tasks efficiently, adapts to change, and prioritizes work effectively.
- Responsibility: Adheres to agency policies and conducts business with integrity.
- Attendance: Arrives on time and follows the agency’s attendance policies.
- Initiative: Demonstrates self-reliance in planning and executing job responsibilities.
- Management: Supports and enforces agency policies while setting a positive example.
- Data Collection: Gathers and compiles information accurately for reporting purposes.
