Classification: Full Time, Non-Exempt
Reports To: Program Director
Location: Needham, MA
Compensation: $49,500 - 52,000 annually + $1,500 Sign-On Bonus
Position Overview
The Family Support Service Navigator will oversee the efficient and effective operation of the services provided by the Family Support Centers. The Service Navigator will assist families associated with the center to access quality community supports. This role is a resource to families, working cooperatively with agencies and community members to achieve program goals that support all aspects of the family, including the individual with disabilities, their parents, and their siblings.
ESSENTIAL PROGRAM DUTIES
(Other duties may be assigned)
- Maintain positive work relationships with Charles River Center employees, individuals, families, referral agencies, and other community members to ensure satisfaction with program operations.
- Conduct home visits with families to assess needs and develop support plans.
- Demonstrate effective use of Positive Behavioral Supports.
- Complete all necessary paperwork related to the Family Support Center, Respite, Financial Assistance, Companion, and other group services.
- Develop community inclusion options for participants (educational and/or recreational interest activities).
- Assist in public relations and marketing efforts for the Family Support Program.
- Promote a positive image for the program, agency, and families.
- Assist with goal development and data collection to evaluate program needs and goal outcomes.
- Facilitate FSC activities, including arranging Parent Workshops, running support groups, and conducting outreach activities.
- Develop and maintain relationships with school systems.
- Recruit, train, and supervise respite workers, companions, individual home support workers, and other direct care staff per agency policy.
- Provide direct care and supervision for program participants with special needs during Family Support programs. This may include toileting, diapering, clothing changes, washing, and feeding meals.
- Act as a role model to staff, volunteers, and participants by displaying appropriate dress, language, and character skills.
- Advocate for individuals' human and legal rights while using effective advocacy strategies to overcome challenges.
- Attend required in-services and trainings to enhance skills and share knowledge.
- Ensure compliance with standards, regulations, and requirements set by the Department of Developmental Services and other agencies.
- Participate in fundraising/family support events, such as the “Ellie Bloom Olympics,” the Gala, the 5K, and others.
- Assist families in accessing entitlements and demonstrate proficiency in programs such as DDS eligibility, SNAP, Social Security, MassHealth, ARICA, guardianship, home modification programs, and PCA programs.
- Administer stipends to families, ensuring expenditures are allowable and within allocation limits.
- Provide short- and extended-term navigation support to families and maintain required documentation.
REQUIRED SKILLS AND RESPONSIBILITIES
- Interpersonal Skills: Build positive relationships at all levels, enhancing understanding and communication.
- Teamwork/Cooperation: Work effectively with team members and management to achieve agency goals.
- Dependability: Follow through with thoroughness and accuracy; reliable and consistent.
- Communication: Present information clearly through oral and written means; listen actively.
- Planning/Organization: Prioritize work, manage multiple tasks, and adapt to changing conditions.
- Responsibility: Follow company policies and procedures in all business interactions.
- Attendance: Adhere to program schedules and required meetings/trainings.
- Initiative: Demonstrate self-reliance, problem-solving skills, and proactive planning.
- Management: Support and enforce agency policies, leading by example.
Data Collection: Gather, compile, and report information accurately and on time.
