Receptionist

The Receptionist is responsible for positive interaction with agency phone calls, visitors, clients, and vendor, and perform administrative duties as requested.   

ESSENTIAL JOB RESPONSIBILITIES: 

To perform this job successfully, an individual must be able to perform each essential duty adequately.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Answers incoming calls efficiently and direct the calls to the correct department or recipient in an efficient friendly and professional manner. 
• Greets customers that stop at the office and initiate positive, customer friendly interaction in a professional manner. 
• Processes agency mail, both incoming and outgoing. 
• Scans agency mail into WorkSmart and assign the mail to the correct departments. 
• Assists departments with identified tasks between incoming phone calls and customer visits, secondary responsibility. 
• Responsible for other general office administration duties (supplies, office communication, printing checks) 
• Utilize AMS 360 and Image Right systems to help with managing assigned tasks and workload. 
• Strives to maintain positive relationships with clients to assure retention of the accounts. 
• Navigates AMS360 and ImageRight systems with an efficient level of proficiently and works towards improving these skills.  
• Participates in training to enhance knowledge and skills. 
• Informs supervisor and/or manager of all matters that may affect the performance of assigned tasks and/or overall operations of the department 
• Other job duties as assigned. 

REQUIREMENTS

Knowledge, Skills and Ability 

• Knowledge of WorkSmart procedures and processes. 
• Excellent customer service and teamwork skills. 
• Ability to interact with employees, customers, and carrier representatives in a courteous and professional manner. 
• Working knowledge of computer software packages including Microsoft Word, Excel, and Outlook programs. 
• Ability to use general office equipment, including a computer, copier, and telephone system. 
• Ability to learn and perform new duties and responsibilities. 
• Ability to travel offsite as needed 

Education or Experience  

• Must have a current driver’s license and an insurable driving record.   
• High school diploma or equivalent. 

Working Environment/ Physical Activities 

• General Office work environment.  
• Requires regular use of arms, hands, and fingers.  
• Frequently required to sit for extended periods of time, reach with arm and hands, stand, walk, stoop, talk and hear.  
• Required to lift and/or move up to 10 pounds.  

HIPAA Compliance 

This position may have access to Protected Health Information (PHI) and Electronic Protected Health Information (ePHI).  An employee will be responsible for following the guidelines of the HIPAA Confidentiality Agreement. 

Note:    This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job. The employee is expected to perform those duties listed as well as other related duties directed by management.