ESSENTIAL SKILLS AND EXPERIENCE:
KNOWLEDGE and SKILL REQUIREMENTS:
- Ability to coordinate quality medical care in the outpatient setting
- Fostering organizational/physician/patient cooperation towards improving delivery of care
- Ability and evidence of competence in general office procedures and organizational effectiveness
- Ability to adequately act as a liaison between the organization and the medical staff of the health center
EDUCATION/EXPERIENCE REQUIREMENTS:
- Medical Doctor, Doctor of Osteopathy or Advanced Practice Provider as appropriate for role
- Master’s Degree or equivalent in Public Health Administration or related field preferred
- Three (3) years of clinical provider experience in a health care system with an excellent track record
- Two years of experience working in a management capacity in a health care institution or agency strong preference for community health center/FQHC background
- Proof of successful National Board completion or certification
- Meets requirements of Medical Staff membership
- Completion of an accredited United States residency program in: Internal Medicine, Family Medicine, Pediatrics, or OB/GYN as appropriate for the role. Advanced Practice Provider with training in family medicine.
- Current license in good standing (If not in AZ must obtain before start date)
- Valid unrestricted DEA certificate
- Certification to perform cardiopulmonary resuscitation for the Health Care Professional (BLS) and AED through courses that follow the guidelines from the American Heart Association or Red Cross (cognitive and skills evaluations)
- Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
- Demonstrated understanding of clinical methods and techniques
- Ability to meet and deal effectively with all levels of staff, patients, professionals, and community partners
- Communicate effectively and diplomatically with patients and personnel, both orally and in writing
- Basic computer efficiency
- Valid AZ driver’s license
- Commitment to Adelante Healthcare mission, vision, and values
- Competency in dealing with people of various cultures and social status
POSITION REPONSIBILITIES/ESSENTIAL:
- Serve as primary liaison between Providers and all levels of employee within the organization
- Assist with developing, coordinating, and enforcing clinical and operational policies and procedures. Educates clinical staff on rationale and need for adherence to policies and procedures
- Assist in implementing the Patient Centered Medical Home model including improving clinical workflows and patient satisfaction
- Teach and support the care delivery integration model of care
- Supervise, monitor, audit and evaluate providers
- Assist with the recruitment of medical staff, including interviewing candidates.
- Participate in management of PTO, coverage and schedule changes
- Assist with the development and coordination of diagnosis-related practices and care guidelines.
- Manage all relevant standing orders
- Routinely meets with all providers one on one to review organization objectives, performance measures, professional growth and development
- Work cooperatively with the Health Center Practice Administrators and other departmental leadership
- Lead regular meetings of the medical staff at their health center
- Assist in the maintenance of clinical coverage when needed
- Provides onboarding, orientation and mentoring to all new providers
- Meet regularly with the Chief Clinical Officer, and other leaders, to improve clinical care and processes
- Facilitate implementation of new projects and initiatives
- Monitor compliance with regulatory requirements
- Work with the Chief Clinical Officer to provide/develop strategies to continually monitor provider performance expectations specific to access and productivity/revenue and to strategize corrective actions if expectations are not met
- Partner with other specialty medical directors to ensure consistency across service lines
- Work with the Chief Clinical Officer to develop/provide input on the budget process for all clinical departments
- Provide proactive guidance that focuses on encouraging all clinicians to implement best practices and model exemplary behaviors
- Work with the People Services team and other team members to address any escalated patient concerns regarding clinical care or staff concerns
- Coordination and oversight of all medical care provided at each health center and for the quality of services rendered
- Work to strengthen provider engagement and satisfaction
NONESSENTIAL SKILLS AND EXPERIENCE:
- Bilingual (Spanish/English)
Additional Duties and Responsibilities
- Other duties as requested or assigned
Patient Centered Medical Home (PCMH) and Care Delivery Integration (CDI)
All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.
Adherence to Compliance and Code of Conduct
All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.
