Car Wash General Manager

Job Purpose:

As a Car Wash General Manager at Mr. Clean Car Wash, your main goal is to ensure the smooth and efficient operation of our car wash site. You'll be the go-to person for both customers and team members, making sure everyone leaves with a smile and a sparkling clean car. The General Manager role includes bonus opportunities based on key performance indicators.

Key Responsibilities:

• Oversee the day-to-day operations of the car wash facility, ensuring efficient and effective service delivery.
• Manage inventory levels to ensure the availability of necessary supplies and equipment.
• Ensure the quality of equipment and services, addressing any mechanical issues promptly.
• Open and close the site, ensuring all security, cash handling (if applicable), and operational tasks are completed.
• Uphold brand standards and ensure compliance with company policies and procedures.
• Lead by example, hiring, training, and supporting staff to provide outstanding customer service.
• Monitor and analyze key performance indicators to drive improvements and achieve business objectives.
• Maintain a safe and clean work environment, adhering to health and safety regulations.
• Perform any other job tasks as assigned to support the team and operations

Preferred Education:

• High school diploma or equivalent
• A college education is a plus

Required Experience:

• Experience in providing excellent customer service
• Experience in managing site operations and addressing equipment or mechanical issues
• Experience in training associates on processes and procedures
• Experience in driving sales, memberships, and loyalty programs
• Experience in managing labor, expenses, and chemical/supply utilization

Preferred Experience:

• 2+ years of experience in a car wash environment
• Experience in car wash management
• 2+ years of experience in retail

Required Skills and Abilities:

• Ability to work outdoors in all weather conditions and seasons
• Ability to be on your feet for extended periods or the entire work shift
• Physically able to bend, stoop, squat, kneel, reach, and step to perform job duties
• Ability to carry up to 50 pounds for short distances
• Ability to maneuver around vehicles

Minimum Qualifications:

• Flexible availability, including nights, weekends, and holidays
• Must pass a pre-employment background check and drug screening