The Store Manager Oversees and is accountable for the operations of the store, ensuring maximum sales and profitability through customer service, merchandising, inventory, expense control, personnel management/training, and managing operating cost and shrink.
Essential Duties and Responsibilities:
- Performs duties in a safe and efficient manner, consistent with the store safety policies and procedures.
- Has excellent employee skills, understanding each employee as an individual.
- Has the ability to create an “Action Plan” for opportunities in the store.
- Ensures that the store maintains outstanding customer care standards by providing a friendly environment that treats each customer as a guest, with respect and courtesy, while providing each one with quick and friendly service.
- Monitors overall store quality, cleanliness, stock levels, merchandising, sales growth, profitability (e.g., by analyzing operating reports, payroll sales reports, shrink reports, etc.), and taking appropriate action to improve performance.
- Monitors effective work schedules for all store personnel to ensure consistent application of courtesy and service to customers.
- Implements marketing and sales plan to maximize sales and meet or exceed budgets.
- Regulates shrink, expenses, and payroll.
- Participates in weekly Store Director call.
- Ensures compliance with all policies and procedures and supports store loss-prevention efforts through meetings and audits.
- Implements regular, ongoing, and effective housekeeping program throughout the store.
- Continually evaluates and reacts to performance issues, and actively recruits as necessary.
- Manages associates, including selection of new associates, administration of performance appraisals, administration of counseling program, and training of new associates, etc.
- Participates in training activities to increase personal skill level and improve overall store processes and customer service.
- Perform all other duties as assigned or needed.
