Oversees Grocery Department operations and directs and supervises all functions and activities of grocery personnel to achieve the sales and profit goals established for the department. As well as closing/opening Manager on Duty additional responsibilities.
Essential Duties and Responsibilities:
- Performs duties in a safe and efficient manner as well as enforcing safety and sanitation standards.
- Greets all customers and provides them with quality customer service.
- Assigns, and supervises direct reports to meet merchandising and production plans, while maintaining an elevated level of staff relations.
- Ensures that all department direct reports are trained in the store’s methods of performing department activities.
- Performs employee relations activities related to direct report accountability (hiring, scheduling, performance reviews, disciplinary actions etc.,)
- Responsible for managing the schedules for all direct reports by ensuring adequate coverage daily as well as vacations and call out coverage.
- Responsible for following and enforcing proper department dress code policy.
- Responsible for meeting weekly payroll budget.
- Responsible for meeting gross margin and target goals and monthly sales projection.
- Responsible for managing the workload allocation for all direct reports.
- Interfaces with vendor sales representatives and submits recommendations to the Store Manager.
- Follow approved Grocery Department plans for effective space management based on product movement, consumer demand, and profitability.
- Monitors the receiving and unloading of grocery merchandise to:
- Ensure that the product received accurately reflects the items and counts listed on vendors invoices.
- Ensure accurate billing and pricing.
- Ensure quality, count, and condition of products.
- Enforce receiving procedures according to store policy.
- Ensures that product rotation procedures are rigidly observed, and that merchandise is of optimal freshness and quality.
- Ensures that all signs and prices are maintained accurately and are correctly positioned over each respective product.
- Ensures that all product and merchandise are rotated in accordance with store policies and product code dates, always using the oldest products first (first-in, first-out).
- Plans and builds the department displays for maximum sales and turnover.
- Responsible for quarterly inventories and meeting margin.
- Orders and maintains inventory control of ingredients and supplies.
- Takes care of damaged and spoiled products according to department procedures and takes positive action to control the level of these goods.
- Monitors, scans, and maintains shrink logs daily as well as reacting to excessive shrink.
- Verifies front-end Point of Sale (POS) accuracy and integrity.
- Ensures that wet racks are properly maintained and watered.
- Monitors and enforces a regular and effective housekeeping and sanitation program, which meets the standards established by the department and all applicable health regulations.
- Ensures that the grocery employees respond promptly to emergencies or potential safety hazards such as spills, broken glass, or containers.
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- Participates in training activities to increase personal skill levels, to improve overall department processes and customer service.
- Meets the physical requirements to perform the job functions listed above.
Performs other duties as assigned or requested.
Opening/Closing Manager on Duty Additional Responsibilities:
- Must be available for opening, closing, and weekend shifts.Â
- Must be available to work up to 35 to 40 hours per scheduled work week.
- Responsible for the following tasks associated with open/closing shifts.
- Counting the cash room safe, and accurately recording in log.
- Ensure the closing checklists are complete.
- Oversee customer and employee issues.
