Parking and Transportation Assistant

Summary

In support of the university’s mission and objectives, the Parking and Transportation Assistant provides administrative support including processing permit and citation paperwork, assisting with customer service needs, and supporting digital communications.  

Essential Functions

Administrative Support:  

• Performs data entry, record keeping, filing, and reporting tasks.  

• Maintains accurate and up-to-date parking and transportation records.  

• Distributes official correspondence and responds to routine inquiries.

Permit and Citation Processing:  

• Processes parking permit applications, renewals, and cancellations.  

• Reviews decals and citations for accuracy and ensure records are properly maintained.  

• Reviews and assigns reserved/guest parking requests. 

Customer Service:  

• Provides front-line support to students, staff, and faculty.  

• Troubleshoots concerns and provides information via phone, email, and in-person interactions.

Digital and Web Content Support:  

• Assists in updating parking and transportation-related content on the university website. 

• Assists in developing user-friendly web forms.

• Ensures online resources are accurate and accessible. 

Promotional Materials and Design:  

• Creates flyers, posters, and digital graphics using tools such as Canva.  

• Supports departmental outreach and communication efforts across the university.

Special Projects:  

• Assists the unit supervisor and team with projects that enhance transportation services and support administrative needs. 

EDUCATION:

High school degree required; post-secondary degree preferred. 

EXPERIENCE:  

1+ years of administrative or clerical experience required. Experience in customer service, or parking/transportation services within a university or public safety setting, preferred. 

 
ESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities)  

• Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times. Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic. 
• Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey. 
• Adaptable/Flexibility – Ability to change or adjust to change. 
• Analytical Thinking & Decision Making – Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies. 
• Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye. 
• Confidentiality – Maintains the necessary confidentiality and discretion required for the position. 
• Conflict Management – Functions professionally and wisely during difficult conversations, while under stress, and while managing challenging situations. 
• Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences. 
• Problem-solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner. 
• Project and Time Management – Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines. 
• Results Orientation & Accountability – Takes accountability and identifies, executes and drives actions to consistently achieve desired results. 
• Self-development – Grow one’s self-awareness, abilities, skills, and/or talent. 
• Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.  
• Technology – Strong aptitude to learn new technologies as department processes evolve. 

ADDITIONAL REQUIREMENTS:  

• Ability to work non-routine hours during certain times of the year 
• Ability to sit for prolonged periods of time