Library Service Desk Supervisor

In support of the university’s mission and objectives, the Service Desk Supervisor of the Warren Library oversees student workers and manages library front desk operations primarily on weekends and evenings. This role ensures seamless and high-quality services to students, faculty, and other patrons of the Warren Library.

This is a part-time position scheduled for evenings and weekends during the academic year; summer work hours may vary.

Service Desk Coordination 

• Oversees library service desk operations on weekends and evenings as scheduled.
• Assists students, faculty, and visitors in accessing and using library resources and technologies.
• Serves as the primary point of contact for service-related questions or concerns during assigned hours.
• Performs additional duties as assigned by the Director..

Supervision of Student Workers

• Interviews and hires student workers.
• Trains, schedules, and supervises student workers to ensure full coverage of library needs.
• Provides coaching and guidance to student employees to foster professionalism and problem-solving skills.
• Validates student worker hours in the university’s payroll system.

Communication Support

• Communicates promptly with campus security and library administration as needed.
• Updates students on library policy, procedures, and service changes

EDUCATION

Post high school training required; Bachelor's degree preferred, or equivalent experience.

EXPERIENCE

1+ years of management experience, preferred, especially as related to student workers. Customer service or library desk experience, preferred. Familiarity with use of computer technology in a library setting, required.

ESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities)

• Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
• Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
• Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
• Adaptable/Flexibility – Ability to change or adjust to change.
• Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
• Conflict Management – Functions professionally and wisely during difficult conversations, while under stress, and while managing challenging situations.
• Develops Others – Ability to promote continuous improvement within teams and/or individuals.
• Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
• Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.

ADDITIONAL REQUIREMENTS:

• Work hours during the summer may vary.
• Ability to work non-routine hours during certain times of the year.
• Ability to traverse campus and stairs.
• Ability to lift/move objects up to 25 pounds.