In support of the university’s mission and objectives, the Welcome Center Coordinator serves as the first point of contact for prospective students and their families, aiding campus visits and ensuring a positive, informative experience. This role also offers administrative support to the Admissions department while maintaining a welcoming environment. The Coordinator plays a key part in enhancing the overall visitor experience and supporting the Admissions team’s daily operations.
Prospective Student Engagement & Admissions Support
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Greets and welcomes prospective students and their families as they visit campus.
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Assists visitors in achieving their objectives for the visit, offering guidance and support as needed.
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Answers incoming calls to the Admissions and Campus Visits offices, directing inquiries to the appropriate departments or individuals.
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Receives enrollment deposits and various documents from visitors.
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Shares distinctives of various curricular and co-curricular PBA programs with guests.
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Assist Campus Tour guides by ensuring they are well-prepared and equipped with accurate information for their tours.
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Returns missed calls and voice mail messages daily and in a timely manner.
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Receives transcripts, inquiry cards from counselors, etc., and delivers them to the Data Office.
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Enters inquiry information into the CRM for tracking purposes.
Administrative Support & Customer Service
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Performs clerical tasks, such as preparing correspondence, filing, emails, faxing, copying, and entering data.
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Provides exceptional customer service to guests in person and over the phone.
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Assists in training student workers.
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Prints materials for Campus Visits Coordinator.
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Maintains the Admissions lobby and front of house main lobby, keeping them neat, organized, and free of clutter.
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Other duties as assigned.
