SUMMARY:
- Perform communications work in support of campus safety operations.
RESPONSIBILITIES:
- Receive emergency and non-emergency calls via telephone and radio systems from the campus community or law enforcement agencies; process and evaluate information received; prioritize calls; dispatch required units and/or forward information or calls to appropriate agencies; and monitor surveillance systems.
- Maintain the status and locations of public safety personnel, utilizing technology such as computers, radio systems, telephones, fax machines, and other communications equipment.
- Create and maintain automated or manual logs for the Department of Public Safety communications activity.
- Access and enter sensitive data into University and Department databases as necessary for investigative purposes; enter and maintain files for property pending recovery or storage.
- Issue keys to University property out and in; enter parking decals and citations into Record Management System (RMS)
- Maintain office appearance in a manner suitable for daily operations.
- Upon given authority, activates the Emergency Notification Network (RAVE Alert).
- Monitor, review, and pull footage from the University's Surveillance System.
- Maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
- Keep informed of university and departmental regulations, policies, and procedures.
- Position may require shift, weekend, holiday, and/or overtime work.
EDUCATION AND EXPERIENCE:
- High school diploma or General Education degree (GED)
- Minimum of 1 – 3 months of general experience or equivalent combination of education and experience.
- On the job training available.
- Demonstrated ability to work independently with a team and be a self-starter and self-motivated.
- Proficient computer skills are preferred.
- Strong verbal and written communication skills.
- Must be comfortable speaking one-on-one with a wide variety of constituents of the university.
- Proven ability to multi-task and to remain calm and composed in high stress situations. Positions
- Ability to maintain confidentiality and discretion, work individually or with others, and adapt to changing circumstances.
