Coordinator of Workship

SUMMARY

• Oversees processing of student Workship hours and maintains Workship hours database.
• Manages the online presence for the Workship office, including but not limited to, the Workship module in the learning management system and social media.
• Develops written and online advertising and promotional materials for Workship programs/projects, including weekly e-newsletter communication.
• Maintains the Events Calendar for Workship on myPBA.
• Assists the Director in planning and promoting opportunities for students to meet with local non-profit community agencies.
• Maintains up-to-date directory of community partner database.
• Prepares reports as requested including but not limited to, programming reports, monthly reports, Trustee reports, statistical data, and student surveys.
• Performs basic clerical tasks, such as email and phone correspondence, e-filing, copying, scheduling appointments, routing mail, and preparing bulk mailings.
• Performs basic bookkeeping tasks and tracks departmental budget expenditures in the Jenzabar program, as well as preparing credit card statements.
• Maintains an adequate inventory of office/project supplies.

Programming

• Assists with the planning and implementation of Workship programs, including Welcome Week, MLK Day of Service, Career/Workship Fair, service trips, and one-time/recurring service projects. May include weekends, 3-5 times per year.
• Assists with Workship orientation activities to provide all new students with accurate information on how to find opportunities to serve, as well as information on Workship policies.
• Assists student leaders with community service project preparation, which includes communication, gathering supplies, and other needs.
• Partners with Athletics, First Year Experience, SAIL, and student organizations to plan and implement Workship projects for specific student groups.
• Assists faculty in setting up and leading Workship and service-learning projects. 
• Completes special projects for the Student Development division as assigned.
• Attends university functions on-campus and represents the university at off-campus functions, as assigned.

Customer Service

• Greets and assists visitors to the Workship/Career Development Office, including administration, faculty, staff, students, parents, and community partners. 
• Responds to student concerns and inquiries regarding Workship policies and procedures.
• Responds to basic inquiries for the Career Development Office.
• Represents Workship in professional organizations such as Nonprofits First, as directed.

EDUCATION:

EXPERIENCE:

ESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities)

• Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
• Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
• Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
• Adaptable/Flexibility – Ability to change or adjust to change.
• Analytical Thinking & Decision Making – Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.
• Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
• Confidentiality – Maintains the necessary confidentiality and discretion required for the position.
• Conflict Management – Functions professionally and wisely during difficult conversations, while under stress, and while managing challenging situations.
• Continuous Improvement – Implement or brainstorm ways to optimize a process.
• Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
• Problem-solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.
• Project and Time Management – Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Strategic Mindset – Ability to step out of the everyday details, view the situation from above and provide an objective perspective
• Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.

ADDITIONAL REQUIREMENTS:

• Ability to work non-routine hours during certain times of the year.
• Ability to sit for prolonged periods of time.
• Ability to traverse campus and stairs.
• Ability to lift/move objects up to 25 pounds.