Branch Manager - Overlake Branch

A GREAT PLACE TO WORK AND BANK

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 9 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm.

POSITION SUMMARY:

Responsible for increasing branch growth, including leading and managing sales focusing on expanding relationships and developing new business, as well as planning and delivering effective sales strategies.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Must adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability in all aspects of the position

• Understands and promotes the Bank’s Customer Service Protocols in daily branch operations

• Achieves branch goals by developing new business, referrals, and retention of account relationships.

• Promotes the Bank’s sales and service culture to their team through training, coaching, staff motivation, and leading by example

• Participates in community networking opportunities to increase the Bank’s visibility and to enhance new and existing business opportunities

• Recommends marketing and volunteer opportunities within the community to enhance the Bank’s exposure

• Ability to multitask and prioritize job responsibilities as required while maintaining organization

• Ensures excellent customers service skills are practiced by all staff members

• Professional oral and written communication skills and follow-up when corresponding with employees and customers\

• Opens new accounts for consumers and business customers in strict accordance with bank’s policies and procedures, including, but not limited to the Customer Information Program (CIP) and Bank Secrecy Act (BSA)

• Appropriately cross-sells additional bank’s products and services

• Actively maintains a business development pipeline

• Appropriately refers prospects to other bank partners (e.g., Home Lending, Community and Business Banking, Commercial)

• Participates in the bank’s Community Reinvestment Act (CRA) activities and community event sponsorship efforts

• Researches and resolves customer complaints when necessary

• Takes action to connect with customers in a way that promotes 1st Security Bank

• Achieves monthly sales, profile and outbound call goals

• Takes responsibility for learning and growth opportunities using the Branch Development Plan

• Participates in branch operational and audit activities as assigned

• Oversees administration and efficient daily operation of a full-service branch office including product sales, lending, customer services, operations and security and safety

• Meets weekly with Assistant Manager for employee status updates

• Adheres to 1st Security Bank policies and support management decisions and goals in a positive, professional manner and represent the bank with a high level of integrity

• Travels to assigned 1st Security Bank locations as business needs require

• Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES  

Manages all employees in the branch and is responsible for the overall direction, coordination, and evaluation of this department. Fulfills supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

BENEFITS AND PERKS

• Full medical, dental, and vision coverage for individual or family plan.

• Life insurance.

• Long-term disability insurance.

• 401K matching program.

• Paid sick and vacation time.

OUR CORE VALUES

• Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.

• Ethical - fair, honest and act with integrity.

• Lead by Example - maintain a positive attitude, show respect for others, and have some fun!

• Accountable - we take our responsibilities seriously and we meet our commitments with urgency.

• Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.

• Embrace Dreams - we encourage each other to reach for our dreams.

• Diversity - we celebrate diversity and support equality for all.

• Community Oriented - we actively support our communities and the Bank's CRA initiatives.

• Open and Honest Communication - always professional, responsive, and timely.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent and at least five years of banking experience and/or experience within a financial institution and two years of supervisory experience.

• Ability to demonstrate compliance with all bank regulations that pertain to this position must be able to keep up to date on regulatory changes

• Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs.

• Must be bondable.

COMPUTER SKILLS

To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will operate in a general office environment, using office equipment such as a phone, computer, adding machine and currency/coin counters

• The employee must be able to stand for extended periods of time and bend, reach and squat occasionally when accessing safety deposit boxes, storage or supplies

• As part of the daily work demands, occasional lifting and moving of objects up to 25 pounds is required

• The noise level in the work environment is usually quiet to moderate, as compared to a private office, with light foot traffic and office equipment.  The employee must be willing and able to interact frequently with the general public