Assistant Manager Loan Servicing Support - Admin

A GREAT PLACE TO WORK AND BANK

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 9 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.

POSITION SUMMARY: 

Responsible for directing loan servicing operations and administrative activities for the Bank.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Fosters a culture of service excellence amongst team members. Ensures service level commitments are strongly adhered to for both internal and external customer service.

• Hires, trains and supervises staff for the Loan Servicing Support Admin team in accordance with bank policies, procedures and regulatory requirements.

• Ensures policies and procedures are up to date and in compliance with all applicable regulations.

• Ensures team members are equipped with the knowledge, skills, equipment, and guidance on policies and procedures required to perform efficiently.

• Acts as primary point of contact for complaint or dispute escalation and resolution.

• Recommends technology, training, and system solutions to Loan Servicing Support Manager to improve team knowledge and efficiency.

• Demonstrates a commitment to process improvement, operating efficiencies, and reduction in operating costs.

• Ensures effective communications and information sharing throughout the team and other loan servicing teams.

• Maintains knowledge of company projects, services and trends affecting team activities including technology advances and compliance/regulatory trends.

• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES  

Manages employees in the Loan Servicing Support Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

BENEFITS AND PERKS

• Full medical, dental, and vision coverage for individual or family plan.

• Life insurance.

• Long-term disability insurance.

• 401K matching program.

• Paid sick and vacation time.

OUR CORE VALUES

• Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.

• Ethical - fair, honest and act with integrity.

• Lead by Example - maintain a positive attitude, show respect for others, and have some fun!

• Accountable - we take our responsibilities seriously and we meet our commitments with urgency.

• Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.

• Embrace Dreams - we encourage each other to reach for our dreams.

• Diversity - we celebrate diversity and support equality for all.

• Community Oriented - we actively support our communities and the Bank's CRA initiatives.

• Open and Honest Communication - always professional, responsive, and timely.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree and at least 2 years experience in management and Loan Servicing; or equivalent combination of education and experience.  

• Basic knowledge of all applicable Regulations that pertain to this position is required.

• Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs.

COMPUTER SKILLS

To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will operate in a general office environment or remotely, using office equipment such as a phone and a computer.  The employee must be able to bend and squat occasionally when accessing storage. 

• The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment.  The employee must be able and willing and able to interact frequently with the general public.