Part-Time Teller

PRIMARY PURPOSE OF JOB

Under close supervision of a front-line supervisor, this position provides service to bank customers regarding daily transactions, including receipt and payment of cash, answering inquiries, processing checks and money orders, and referring customers for appropriate services.

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS - Other duties may be assigned

• Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing withdrawals; recording night and mail deposits; selling cashier's checks and money orders; answering questions in person, via drive thru, by telephone, email, or letter; and adhering to bank policies and procedures.
• Promotes bank products by answering inquires; informing customers of new services and product promotions; ascertaining customers' needs; and directing customers to a customer service representative.
• Provides effective customer service by answering customer questions; investigating and correcting errors independently or by consulting with a supervisor.
• Reconciles cash drawer by comparing drawer totals to computer proof sheets; maintaining an accurate supply of cash and coin.
• Serves as back-up to Welcome Desk to greet bank customers, open safe deposit boxes and utilize the software program to alert staff of customers.
• Complies with bank operations and security policies and procedures by participating in dual-control functions.
• Develops and maintains an in-depth knowledge of current MA Bank products and services, as well as corresponding bank policies, procedures, and processes; stays current on regulations affecting MA Bank products and services.
• Contributes to teamwork by having flexibility for changing schedules as the need arises.

ADDITIONAL JOB DUTIES

• Represents MA Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business.
• Stays current on products available in other bank departments; matching customers to new services and product promotions; ascertaining customers' needs.
• Complies with bank operations and security policies and procedures.
• Maintains a professional appearance and work area; dressing in accordance with bank dress code; keeping work area stocked with required supplies; organizing work space for efficiency and appearance; reporting malfunctions of computers and other equipment.
• Maintains customer confidentiality and protects bank operations by guarding customer’s personal and account information; being vigilant regarding potential information security threats
• Maintains knowledge of and complies with regulatory guidelines governing financial institutions and MA Bank policies and procedures by completing assigned and voluntary training; reading and reviewing MA Bank polices & procedures at time of hire and subsequent revisions.
• Contributes to a team effort for the bank by completing other duties as needed.
• Other duties and responsibilities, as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong attention to detail and ability to minimize errors in work.
• Strong interpersonal and communication skills focused on excellent customer service.
• Good understanding of bank’s products and services.
• Basic computer skills and basic knowledge of office equipment.
• General knowledge of math and financial calculations.
• Ability to demonstrate positive and helpful demeanor when working with the public.
• Ability to establish and maintain effective working relationships with staff.
• Ability to work in a constant state of alertness and safe manner.
• Perform other related work as assigned.

ORGANIZATIONAL CORE COMPETENCIES

Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.

Customer Focus: Ensuring that the constituent perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.

JOB SPECIFIC COMPETENCIES

Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

Engagement Readiness: Demonstrating a willingness to commit to one’s work and to invest one’s time, talent, and best efforts in accomplishing organizational goals.

Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Sales Ability/Persuasiveness: Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

• High School Diploma or equivalent preferred.
• Customer service experience preferred.

PHYSICAL CONTEXT AND WORK ENVIRONMENT

The work environment is usually a well-lighted, environmentally controlled indoor environment with moderate level of noise.

The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.