Commercial Loan Officer I

PRIMARY PURPOSE OF JOB

The Commercial Loan Officer I position is responsible for soliciting, negotiating, underwriting and coordinating the closing of primarily basic commercial extensions of credit to establish their customer portfolio; and for adhering to lending policies designed to meet the banks overall goals.

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS - Other duties may be assigned

• Engages in business development activities and solicitation of new business; actively involved in instilling and maintaining a positive sales environment by developing a list of active prospects.
• Develops a relationship with potential and current customers; interviewing customers to obtain information needed to make credit decision; establishing proper identification of new customers.
• Presents MA Banks product line up to customers in person and over the phone or online; listening to customers needs to help determine the best fit for the customer; cross-selling where appropriate by applying professional sales techniques
• Analyzes of applicant financial status, credit and property evaluations to determine credit worthiness.
• Gathers and analyzes of all information necessary to present a financing request to Senior Management or Loan Committee for approval; meets with existing or potential customers; visiting sites of loans; negotiates loan terms and conditions; approves loans within established lending limits or refers and recommends acceptance to the appropriate lending authority.
• Collaborates with Loan Processing Manager to ensure coordination of processing of approved loans with Loan Processors and Loan Administration Specialist; ensuring loans are processed according to agreement, customer needs and conform to Bank lending policies; obtaining sufficient information and/or documentation from customers; solving problems relative to processing and servicing of loans within his or her portfolio; approving loan disbursements in accordance with agreements.
• Ensures that credit inquires and UCC filings are researched to determine credit worthiness and appropriate collateral positioning are achieved; ensuring that certification or deletion of collateral is made by the appropriate personnel.
• Prepares and signs documents for the lending area as needed (commitment, engagement, action and decline, letters, etc.)
• Develops and maintains knowledge of financial industry, economy, market conditions, rates, vendors and competition.
• Reviews daily NSF and overdraft reports for their customers.
• Approves or declines overdraft exceptions within established lending limits.
• Monitors loan account ratings for individual portfolio.
• Provides portfolio reports to Chief Lending Officer as requested.
• Develops and maintains an in-depth knowledge of current MA Bank products and services, as well as corresponding bank policies, procedures, and processes; stays current on regulations affecting MA Bank products and services.
• Provides effective customer service by answering customer questions; investigating and correcting errors; resolving problems or other issues as required ensuring staff are also providing effective customer service.

ADDITIONAL JOB DUTIES

• Represents MA Bank in various community, civic, and community reinvestment functions to further enhance the Banks image and develop additional business.
• Promotes other bank products by staying current on products available in other bank departments; matching customers to new services and product promotions; ascertaining customers' needs.
• Complies with bank operations and security policies and procedures.
• Maintains a professional appearance and work area; dressing in accordance with bank dress code; keeping work area stocked with required supplies; organizing workspace for efficiency and appearance; reporting malfunctions of computers and other equipment.
• Maintains customer confidentiality and protects bank operations by guarding customers personal and account information; being vigilant regarding potential information security threats
• Maintains knowledge of and complies with regulatory guidelines governing financial institutions and MA Bank policies and procedures by completing assigned and voluntary training; reading and reviewing MA Bank polices & procedures at time of hire and subsequent revisions.
• Other duties and responsibilities, as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Comprehensive knowledge of financial lending standards, principles and practices including good understanding of lending calculations (APY, APR, amortization, etc.)
• Good persuasion skills with ability to motivate and influence others and cultivate key relationships in the community.
• Proven ability to ensure that all assigned department tasks/projects are fully implemented and completed in a timely and professional manner.
• Good verbal, written and presentation communication skills.
• Ability to exercise discretion and independent judgement and work independently utilizing strong time management and planning skills to meet deadlines.
• Proven ability to work well in a team environment.
• Ability to complete daily tasks with minimal supervision or oversight.
• Ability to establish and maintain effective working relationships with staff and other employees.
• Good knowledge of lending software including Onboard Loans Lending Platform or comparable web-software.
• Experience working with Microsoft Office including proficiency in Word and Outlook. Good working knowledge of Excel and WebEquity software preferred.
• Experience working with Adobe Acrobat and electronic signature software products, such as, E-Sign.
• Perform other related work as assigned.

ORGANIZATIONAL CORE COMPETENCIES

Building Trust: Interacting with others in a way that gives them confidence in ones intentions and those of the organization.

Customer Focus: Ensuring that the constituent perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers and own organizations needs.

JOB SPECIFIC COMPETENCIES

Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

Contributing to Team Success: Actively participating as a member of a team to move the team toward the completion of goals.

Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Sales Ability/Persuasiveness: Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

• Bachelors degree in accounting, finance, business or related area or equivalent combination of education and related work experience required
• Previous experience in lending required with experience in commercial lending preferred.

PHYSICAL CONTEXT AND WORK ENVIRONMENT

The work environment is usually a well-lighted, environmentally controlled indoor environment with consent moderate level of noise. Position will require occasional local travel for customer solicitation as needed and for training purposes.