Receptionist/Clerk - Paxton Clinic - FT

GENERAL SUMMARY

Greets, instructs, directs, and schedules patients and visitors.  Serves as a liaison between patient and medical support staff.  Provides staff support to the Physician in operating the practice computer system including the total medical billing functions. 

GIBSON AREA HOSPITAL& HEALTH SERVICES MISSION STATEMENT

To provide personalized, professional healthcare services to the residents of the Communities we serve.

PRINCIPLE DUTIES AND RESPONSIBILITIES

1.    Check in patients, verifying demographic info and making necessary changes in computer. 

2.    Balance the cash and the receipts, with the encounters. Batch the encounters for data entry.  

3.    Copy medical records as requested by insurance companies, patient transfers and for legal purposes, or process through HealthPort/Ciox.  The PCP needs to approve release of records before they can be mailed form our facility.  Send billing fees for these services according to our guidelines.  Scan a copy of the request in the patient’s file.  Document the transactions on the PHI Log in NextGen.  

4.    Assist in scheduling follow-up appointments as patient checks-out.

5.    Record drug tests and prepare drug tests for shipment.

6.    If required, scan documents into the EMR Patient Record. 
7.    Other duties as assigned.

PHYSICAL REQUIREMENTS

1.    Requires sitting for long periods of time; also stooping, bending and stretching for files and supplies.  Occasionally lifts files or paper weighing up to 30 pounds.
2.    Physical strength to perform the following lifting tasks:
a.    Floor to Knuckle- 30lbs
b.    12” to Knuckle- 40lbs
c.    Knuckle to Shoulder- 20lbs
d.    Shoulder to Overhead 10lbs
e.    Carry 14ft- 30lbs
f.    Push 25ft- 40lbs
g.    Pull 10ft- 40lbs

3.    Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier, dictation recorder, and such other office equipment as necessary. 

4.    Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

5.    It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.

REPORTING RELATIONSHIP

Reports to the Office Manager.

EDUCATION, KNOWLEDGE AND ABILITIES REQUIRED:

1.    Must be familiar with CPT and ICD- 10CM codes, either through education or experience as demonstrated by past performance. 

2.    Knowledge of medical terminology and the insurance industry.

3.    Knowledge of grammar, spelling, and punctuation to type correspondence. 

4.    Knowledge and skill in computer applications, photocopy machine, and calculator. 

5.    Ability to read, understand, and follow oral and written instruction. 

6.    Ability to sort and file materials correctly by alphabetic or numeric systems. 

7.    Ability to speak clearly and concisely.

8.    Minimum of High School Diploma, or GED equivalent.

9.    Ability to establish and maintain effective working relationships with patients, employees, and the public. 

10.    Knowledge of medical insurances/collection practices.

11.    Ability to deal courteously with patients, co-workers, and others.

12.    Ability to communicate clearly. 

INFECTION EXPOSURE RISK LEVEL

Category III– Minimum risk - this job does not involve exposure to blood, body fluids, or tissue.  You do not perform or help in emergency medical care or first aid as part of your job.

WORKING CONDITIONS

1.    Work is performed in an office environment.

2.    Involves frequent contact with staff, patients, and the public. 

3.    Work may be stressful at times. 

4.    Contact may involve dealing with angry or upset people.