Therapy Clerk - FT

GENERAL SUMMARY

Reports to the Director of Therapy Services.  Performs designed tasks related to the operation of the department.  Assists the clinicians with patient related activities as directed by the licensed staff.

GIBSON AREA HOSPITAL & HEALTH SERVICES MISSION STATEMENT

To provide personalized, professional healthcare services to the residents of the communities we serve.

PRINCIPLE DUTIES AND RESPONSIBILITIES

1.    Provides excellent customer service to internal and external customers. 

2.    Answers phone calls and uses appropriate phone etiquette.

3.    Schedules outpatients for initial and subsequent visits.

4.    Prepares paperwork for patient charts and files charts appropriately. 

5.    Accurately completes processes for new patients, including ensuring accuracy of registration information.  

6.    Assists with maintaining department statistics and reports them in a timely manner to the department director as requested.

7.    Reports to the department director all incidents, equipment malfunctions, and program-related issues.

8.    Uses the computer to enter charges accurately and in a timely manner. 

9.    Communicates effectively with patients / caregivers, department staff and director, members of other organizational departments, and community members.

10.    Assists in keeping work area clean, sanitary and orderly.

11.    Maintains adequate supplies for smooth running of the office and assists director with supply ordering for clinical purposes.

12.    Occasionally assists with patient care activities under the supervision of the licensed therapist when a therapy tech is unavailable.

13.    Adapts positively to frequent changes and interruptions in workload and / or work    schedules.

14.    Participates in quality improvement activities of the department. 

15.    Establishes/ maintains productive collaborative relationships with physicians, other hospital staff and within the community.

16.    Completes all competency/skills assessment requirements. 

17.    Attends department staff meetings.  Attends all facility and department required educational sessions. 

18.    Complies with the organizational attendance policy and use of the electronic timekeeping system.

19.    Utilizes time efficiently and productively to enhance patient care, department operations and the financial success of the department and organization.

20.    Will manage hours and any overtime will be preapproved by the Director.

21.    Complies with dress code.

22.    Completes other duties as assigned.
 

PHYSICAL REQUIREMENTS

1.    Must have the physical strength to perform the following lifting tasks:

•    Floor to waist - 40 pounds
•    Waist to shoulder - 20 pounds
•    Shoulder to overhead - 10 pounds
•    Carry 40 pounds for 30 feet
•    Push 40 pounds/force for 30 feet
•    Pull 40 pounds/force for 15 feet

LICENSE REQUIRED

      Not applicable.

REPORTING RELATIONSHIP

1.    Reports to the Director of Therapy Services.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

1.    Minimum of High School diploma or GED preferred, but not required.

2.    Previous experience in an office setting is preferred, but not required.

3.    Working knowledge of Microsoft Office programs, email, internet and word processing. Plus ability to learn new software programs quickly. 

4.    Ability to enter data into computer at a rapid pace, correctly and with minimal errors.

5.    Excellent organizational and customer service skills.   

6.    Emotional stability conducive to dealing with moderately stressful situations and effective working relationships with customers, peers, department and organizational leadership, physicians and other health care providers. 

INFECTION EXPOSURE RISK LEVEL

CATEGORY II – MODERATE RISK-The job potentially exposes the employee to blood, body fluids and tissues.  It is recommended that the clerk get the Hepatitis B vaccine.

WORKING CONDITIONS

1.    Works in patient care areas where there are few discomforts due to the environmental temperature, dust, dirt, and noise.  Occasionally faces extremes in temperatures as employee walks from clinic to hospital.

2.    Works with wellness members and patients and may be exposed to contagious diseases and infections materials, but potential for personal harm and injury is limited when proper safety and health precautions and equipment are used.