Technical Product Owner

MODE Global is the 5th largest truckload broker and largest non-asset intermodal provider in North America. With over 200 agents/offices distributed from coast to coast, MODE Global operates under a family of businesses and brands, delivering as a premier full-service solutions provider to the logistics industry.

Technical Product Owner - Remote US Based

SUMMARY:
This key position works with stakeholders to validate, define, and document technical business requirements for the proprietary logistics platform that interacts with third party software systems and solutions.

ESSENTIAL FUNCTIONS:
• Understand and become the subject matter expert for our key applications.
• Act as a liaison between stakeholders and development
• Act as an advocate for stakeholder needs
• Develops business process workflows / designs in conjunction with stakeholders.
• Analyze, clarify, and validate business needs
• Develop screen mock-ups and prototypes to ensure business understanding of any user interface changes.
• Craft detailed technical user stories based on product requirements
• Define acceptance criteria and test user stories to ensure quality
• Provides real-time business application support for production issues
• This position requires a schedule accommodating core business hour as well as some overtime work to meet deadlines and to trouble-shoot and coordinate solutions across teams.
• As a member of a team supporting a mission critical application, availability to respond on demand during off office hours is critical.

KNOWLEDGE, SKILLS, ABILITIES and OTHER CHARACTERISTICS:
• Ability to clearly communicate and present proposed technical solutions to technical and business audiences.
• Strong desire to learn new applications at a detailed level and apply their expertise to meet business needs
• Ability to work well in a matrix / cross functional environment.
• Possess ability to handle high levels of responsibility, self-directed, and the ability to work independently and efficiently under aggressive deadlines to meet project commitments.
• Experience with business process definition, systems implementation, and support.
• Possess a high degree of creative ability, analytical and technical skills and independent judgment.
• Strong ability to work as a team member on complex projects, effectively interacting with technical and non-technical personnel within and across departments.
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Ability to adjust to changing priorities and participate in multiple concurrent projects.
• Experience working with integrations between application systems and third-party software with knowledge of API and EDI as well as formats such as XML, x12, json or other file formats.
• Experience working on UI/UX designs to maximize usability
• Understanding of database schemas and ability to perform scripts to extract information for testing and troubleshooting. Desired experience with MySQL.

EDUCATION / WORK EXPERIENCE:
• 5+ years of experience as a Product Owner in an agile software environment.
• Experience in the logistics industry is extremely helpful.
• Jira experience is preferred
• Agile certification is preferred

NO THIRD PARTIES/RECRUITERS

At MODE, we’re dedicated to providing our employees with a working environment where they can flourish professionally and personally. You can expect an inclusive and supportive workplace where people help each other succeed. Our benefits package is exceptional, including medical, dental, and vision with flexible time off policies. We believe in the future of our employees, so we offer a generous match to your 401k plan. With locations all across the United States, you can join us in providing transportation and logistics solutions to our customers.

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.