Parcel Solutions Manager - Remote US Based

MODE Global is the 5th largest truckload broker and largest non-asset intermodal provider in North America. With over 200 agents/offices distributed from coast to coast, MODE Global operates under a family of businesses and brands, delivering as a premier full-service solutions provider to the logistics industry.

Job Summary

The Parcel Solutions Manager supports the Vice President of Parcel in all aspects of the parcel product line, including business development, operational improvement, and client support. This role leads the development of processes, analytics, and tools that enhance opportunity analysis, pricing strategy, and overall product-line performance. The manager serves as the parcel subject matter expert (SME) and collaborates with analytics, operations, and sales teams to drive growth and improve client outcomes. The ideal candidate has strong expertise in parcel pricing, auditing/billing, operations, TMS systems, and parcel-related technologies.

Essential Job Functions

•    Improve and maintain the parcel opportunity analysis framework.
•    Collaborate with network and sales teams to develop profitable proposals for new and existing customers.
•    Provide parcel SME support for opportunity assessments and closing activities.
•    Partner with the analytics team to create and refine tools, dashboards, and reporting.
•    Develop reporting suites to track pricing requests, proposals, and profitability for internal and executive use.
•    Prepare and deliver Quarterly Business Reviews (QBRs) for Mid-Market and Enterprise accounts.
•    Demonstrate and communicate capabilities of the MODE Parcel TMS.
•    Support TMS onboarding, including loading carrier rates and discounts and generating reports.
•    Train new users on TMS functionality and best practices.
•    Collaborate with stakeholders at all organizational levels, internal and external.
•    Work with parcel billing and invoicing technology teams to ensure accurate pricing and system alignment.
•    Manage offshore support resources handling tracking, tracing, and daily parcel customer service activities.
•    Conduct customer business reviews to strengthen relationships and support retention.
 

 •    5–7 years of experience in third-party logistics, supply chain planning, or logistics-related consulting.
•    Bachelor’s degree or equivalent transportation/logistics experience.
•    Strong knowledge of parcel pricing, auditing/billing, operations, and parcel technologies.
•    Hands-on experience with parcel TMS systems, including onboarding clients and managing carrier rates/discounts.
•    Proven presentation skills supporting sales activities and executive-level discussions.
•    Proficiency in Microsoft Access, Excel, Project, and PowerPoint.
•    Demonstrated ability to build strong internal and external relationships.
•    Experience supporting the sales cycle from lead generation through onboarding.
•    Ability to travel as needed.
•    Experience developing cost-savings proposals in collaboration with business development.

At MODE, we’re dedicated to providing our employees with a working environment where they can flourish professionally and personally. You can expect an inclusive and supportive workplace where people help each other succeed. Our benefits package is exceptional, including medical, dental, and vision with flexible time off policies. We believe in the future of our employees, so we offer a generous match to your 401k plan. With locations all across the United States, you can join us in providing transportation and logistics solutions to our customers.

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.