Donor Services Coordinator

Job Overview

The Donor Services Coordinator is responsible for the accurate and timely entry, coding, and acknowledgment of all charitable donations received by the V Foundation and Don’t Ever Give Up, Inc. This role serves as the primary point of contact for donor inquiries and ensures the integrity of donor data within Salesforce NPSP. The coordinator works closely with V Foundation colleagues across teams to support donor stewardship efforts and maintain accurate records that contribute to a strong donor experience.

Key Responsibilities

Gift Entry & Data Integrity (60%)

• Open and process incoming mail, including donations.
• Accurately enter all cash and non-cash gifts into Salesforce NPSP and other platforms as needed.
• Ensure proper gift coding, allocation to campaigns/funds, and receipting.
• Maintain up-to-date and accurate donor demographic information by reviewing and processing updates or changes.
• Print, proof, and mail donor receipts in a timely and accurate manner.
• Identify and merge duplicate records in accordance with data hygiene protocols.
• Collaborate with the team to resolve data discrepancies or questions related to donor giving history.

Donor Communication & Support (25%)

• Monitor and respond to inquiries sent to donor-facing email inboxes (e.g., donor_services@v.org, info@v.org, matchinggifts@v.org).
• Provide professional, courteous, and prompt service to donors and internal stakeholders by phone.
• Support tribute campaigns, including stewardship of tribute contacts and ensuring tribute campaign pages are maintained and updated.
• Collaborate with the Development and Marketing teams on donor receipts and updates.

Matching Gifts & Program Support (10%)

• Monitor matching gifts dashboards and reports to identify outstanding matches.
• Maintain employer and matching gift data in Salesforce NPSP and Double the Donation.
• Assist with updating autoresponders and correspondence related to matching gift inquiries and submissions.

Administrative Support (5%)

• Order and maintain inventory of supplies, including stationery and business cards.
• Assist with general office coordination needs, including managing vendor appointments and merchandise storage as needed.

Minimum Qualifications

• Associate degree or equivalent combination of education and experience.
• Minimum 2 years of administrative, data entry, or customer service experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Comfortable with Zoom, Teams, and other virtual meeting tools.
• Familiarity with Salesforce NPSP or similar CRM database preferred.
• Basic understanding of reporting and data management principles.
• Excellent attention to detail, organizational, and time management skills.
• Strong interpersonal and written communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Deciphers when the data is not accurate and works with colleagues to resolve so we can ensure the quality of experience we expect for our donors.
• Ability to follow multi-step procedures and evolve procedures as our data environment changes 
• Demonstrated commitment to diversity, equity, and inclusion.