Position Summary:
The Nothing Bundt Cakes (NbC) Team Member plays a vital role in delivering joy to guests through exceptional service, quality bakery production, and a welcoming atmosphere. Whether engaging directly with guests, preparing delicious cakes, frosting, or maintaining a clean and organized bakery, this role is integral to the team’s success. A Team Member embodies NbC’s core values and ensures every guest has a memorable experience.
Accountabilities/Duties:
- Provide outstanding customer service, warmly greeting guests and assisting with orders in person and via phone.
- Maintain strong product knowledge to educate guests on NbC cakes, flavors, sizes, and complementary merchandise.
- Assist in the preparation, baking, frosting, and packaging of cakes following strict proprietary recipes and food safety guidelines.
- Ensure all food handling and sanitation standards comply with health and safety regulations.
- Operate bakery equipment such as commercial-grade mixers, ovens, and frosting tools with precision.
- Maintain an organized and clean bakery, including dishwashing, sweeping, mopping, and sanitizing workstations.
- Monitor inventory levels and notify management when replenishment is required.
- Work collaboratively with team members to uphold brand standards and ensure efficient bakery operations.
- Uphold strict adherence to dress code, personal hygiene, and operational procedures.
Knowledge, Skills, and Abilities:
- Excellent customer service and communication skills with a warm and positive attitude.
- Strong multitasking and organizational skills in a fast-paced environment.
- Ability to perform precise, repetitive tasks requiring continuous hand, wrist, and arm movement.
- Understanding of basic math and measurement units for accurate ingredient preparation.
- Capacity to lift up to 50 pounds and stand for extended periods.
- Ability to follow detailed instructions and work with minimal supervision.
- Experience in a bakery, restaurant, catering, or retail setting is a plus.
Core Values and Competencies:
Servant’s Heart:
- Puts the needs of the guest and team first.
- Demonstrates reliability, trustworthiness, and responsiveness.
- Acts with humility and empathy.
Spirit of a Champion:
- Takes initiative and ownership of responsibilities.
- Shows drive and passion for delivering excellence.
- Maintains a strong sense of urgency and upholds brand standards.
Genuine Connections:
- Engages warmly and authentically with guests and team members.
- Communicates openly, clearly, and respectfully.
- Builds positive, productive relationships.
