We are a leading Franchisee of GoTo Foods – the Franchisor for Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. We have locations across the United States and are looking to add to our amazing team!
Position Summary:
A Shift Supervisor functions as the person in charge of the store in the absence of, or as directed by the manager, the Assistant Manager, or Store Manager for the duration of their assigned shift. You will be executing store operations, supervising Team Members, and delegating tasks as necessary. The Shift Supervisor is responsible for the preparation and presentation of Auntie Anne’s, Cinnabon, Jamba Juice, or Carvel products to their guests, and for the maintenance of the store premises and equipment, in accordance with Fresh Dining Concepts, LLC Auntie Anne’s and Cinnabon operation standards and policies. This role is critical in providing our guests with outstanding experience.
Essential Duties and Responsibilities:
Include but are not limited to:
- Perform all the Team Member’s responsibilities such as preparing dough and other Jamba Juice products \.
- Prepare specialty pretzels or other brand products for Cinnabon and Auntie Anne’s.
- Insert, rotate, and remove pretzel/Cinnabon trays; monitor ovens for correct baking time and product color.
- Dip, drain, and fill pretzels/cinnamon in the warmer/hot plate.
- Prepare drinks and bag orders using appropriate health and safety measures.
- Direct and coordinate the activities of Team Members; coordinate their meal breaks and breaks per state and federal law.
- Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating up to standards and to set a positive example for the team.
- In the event of call-offs, no-shows, etc., contact the Store Manager or Assistant Manager, as directed, and recommend a solution to secure a replacement for the shift.
- Monitor product quality and adherence to proper operating procedures; complaints, as required.
- Ensure guest service and a positive guest experience.
- Address, respond to, and resolve guests’ needs, questions, and complaints, as required.
- Assure that all opening/closing procedures are performed, including all daily and scheduled, periodic (weekly, monthly if applicable) maintenance and cleaning procedures.
- Responsible for store funds during shift assigned. Access to bottom safe to issue and replace shift drawers/till and access to “to make change”.
- Run register reports, complete Daily Cash Reports, and hourly reading sheets. If closing, complete the Sales Log report.
- Follow all cash management and cash register policies and ensure proper cash management practices are followed.
- Complies with all Auntie Anne’s/Cinnabon and Fresh Dining Concepts, LLC policies/procedures including relevant federal and state regulations, e.g., safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA, etc.
