Alfred Burbank | Cafe Manager

Location: Alfred Burbank

Reports to: Area Manager

FLSA Status: Exempt

Wage: $68,640 - $80,597/annually

Alfred opened the doors to its first location on tree-lined Melrose Place in January of 2013. Guided by our four core values — CONSISTENT INNOVATION, EVERYDAY EXCELLENCE, COLLABORATIVE INDIVIDUALITY, and JOYFUL BELONGING — we have built a passionate following with our innovative drinks, eye-catching design, and top-notch customer service. Whether you’re visiting a location in Los Angeles, Austin, San Francisco or the Middle East, your Alfred experience may look different, but our mission is singular: for every customer, both brand new and fiercely loyal, to walk out of Alfred as thrilled with their visit as they are with their beverage.

SUMMARY OF JOB

The Cafe Manager is responsible for leading the cafe’s team in the efficient and profitable operation of Alfred. They are responsible for managing day-to-day store operations of the cafe, overseeing a staff that consistently crafts excellent coffee and tea beverages, and fostering a welcoming environment which provides efficient and hospitable service for both fellow team members and customers. The Cafe Manager sets the tone and personality of a store through careful management of employee training, hospitality standards, product knowledge, encouraging safe work practices, and demonstrating a commitment to company policies specified in the Alfred Employee Handbook.

RESPONSIBILITIES

• Oversee the overall success of the Alfred location.
• Manage sales, profit, and cost control for food, inventory, labor, supplies, and expenses.
• Manage employee schedules to meet business needs and maintain labor costs.
• Plan and execute sales promotions and implement new products.
• Maintain high standards for cleanliness, organization, and merchandising.
• Ensure excellent hospitality and customer service standards are met by entire team.
• Lead the recruiting, hiring, training, and development of employees.
• Maintain positive morale through employee input and skills development.
• Coach team members for improved performance and adherence to company  policies.
• Promote safe work habits and resolve safety hazards.
• Ensure adherence to drink recipes, procedures, and high quality of offerings.
• Educate team members on products, services, and coffee/tea knowledge.
• Adhere to all company policies and complete assigned tasks.

• Previous experience in a cafe or restaurant setting is preferred, but not required.
• A passion for working with the public in a customer-facing capacity. 
• Strong communication and interpersonal skills.
• Ability to work well in a team environment and under pressure.
• Positive attitude and willingness to learn.

PHYSICAL REQUIREMENTS

• Able to lift up to 20 pounds without assistance.
• Move quickly and efficiently from one area of the café to another.
• Flexibility to bend and squat as necessary to perform cleaning and stocking tasks.
• Ability to stand for extended periods and work in a fast-paced environment.
• Capable of operating a point-of-sale to enter orders accurately and efficiently.
• This job requires full hand functionality for making drinks and using equipment. You'll need to handle the espresso machine, steam wands, and other tools with ease and precision. Dexterity and coordination are key to preparing beverages.
• Ability to speak clearly and project voice to effectively communicate with customers and team members.
• Have reliable transportation to get between locations.

What You’ll Get

• Wage range: $68,640 - $80,597/annually
• Medical, Dental, & Vision insurance packages 
• 401(k) plan 
• Paid time off accruals
• Employee discounts
• Free coffee & pastry
• Quarterly bonus potential
• Open Path Collective - Therapy Reimbursement

EQUAL OPPORTUNITY EMPLOYER

At Alfred Coffee, we are committed to Equal Employment Opportunity and to attracting, developing and promoting the most qualified employees regardless of their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, victim of any qualifying act of violence (QAOV) status, or any other status protected by state or federal law, and we prohibit employee harassment or discrimination of any kind on the basis of any such protected status.