Customer Service Representative

This position serves as the first point of contact for prospective students, families, staff, and campus visitors. This role is critical in maintaining a professional and welcoming environment while supporting the daily administrative operations of the Office of Admissions.

Job responsibilities:

• Serve as the first point of contact when a visitor comes to campus and assists the visitor. This role is very important as they are the first person physically seen by a visitor.
• Serve as the primary point of contact for the Office of Admissions via phone, email, and interactions.
• Maintain a courteous, professional, and helpful demeanor when interacting with prospective students, families, alumni, and community members.
• Manage daily data operations, including, but not limited to, processing applications, transcripts, test scores, essays, and inquiries; running letters; and overseeing daily mail distribution.
• Uphold data integrity by demonstrating strong attention to detail in all tasks.
• Support the implementation of special projects as assigned by Admissions leadership.
• Assist Admissions Counselors with administrative support as needed.
• Effectively communicate Barton College’s admissions requirements and processes to prospective students and families.
• Operate within a goal-driven environment aligned with institutional enrollment objectives.
• Utilize systems such as Jenzabar SIS and Slate CRM daily.
• Exhibit strong organizational, interpersonal, and communication skills.
• Eventually supervise Admissions Office student workers by providing directions, assigning tasks, and overseeing daily responsibilities.
• Thrive in a collaborative team setting while maintaining the ability to work independently.
• Demonstrate a positive, professional, and engaging presence in all office communications and public-facing interactions.
• Perform additional duties as assigned.

Desired Education, Skills, and Experience: Bachelor's degree is preferred for this position, along with prior experience in Customer Service. Candidates should demonstrate proficiency with Microsoft Office products, including Word, Excel, and PowerPoint, and familiarity with a Student Information System is preferred. Experience using social media platforms for outreach and engagement is also desired. Excellent verbal and written communication skills are essential, with the ability to interact effectively at all organizational levels. The role requires discretion and professionalism when handling confidential and proprietary information. A proven track record of reliability, responsibility, and integrity is essential, as are strong problem-solving abilities. Candidates must be able to work effectively in a fast-paced environment, demonstrating independence and minimal need for direct supervision. Strong organizational and planning skills, along with keen attention to detail, are also critical for success in this position.

Barton College is an equal employment opportunity employer committed to a diverse faculty, staff, and student body and welcomes all applicants. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Any claims of discrimination for Title IX or otherwise should be directed to our Director of Campus Relations & Title IX, Corey Coley, at P.O. Box 5000, Wilson, NC 27893, or at 252-399-6319 or cocoley@barton.edu.