Transportation Manager

PURPOSE: Maintain and properly supervise transportation operations.

RESPONSIBILITIES:

General Tasks:

• Assist Store Director and/or Store Manager. (as needed)
• Provide staff (Drivers, Helpers and Customer Service) with safe working equipment at all times.
• Follow all customer service guidelines as described in hand-out.
• Ensures that trucks are routinely serviced as required from Penske.
• Ensures that radio equipment is available and in working order.
• Verify that team complies with state laws regarding Meal/ Break periods.
• Ensure team follows all company policy and procedures including safety.
• Oversees that drivers and helpers are in proper uniforms and that trucks are equipped with the necessary equipment (dollies, carts, ties, etc.)
• Handles complaint calls regarding donors, drivers and helpers
• Ensure drivers and dispatcher comply with the rules and use proper communication terminology.
•  Responsible in making sure all incidents are reported immediately and proper documentation is completed within 24hrs.
• Coach, develop and at times may need to administer corrective action.
• Spot checks trucks.
• Ensure payroll is completed.
• Must assist customers at all times in a fast, fun and friendly way.
• Is responsible for approval of vacation request.
• Ensures team complies with monthly safety training.
• Other duties as assigned.

Staff Management

• Model, set the tone, and guide staff in company culture; provide services in a friendly, honest, humble, direct, and kind manner; communicates company’s culture and objective to staff to ensure alignment.

• Plan, direct, supervise, and coordinate work activities of team.
• Collaborate with other departments.

REQUIREMENTS:

•  3 years of experience working in transportation environment.
• High school Diploma or GED

WORKING CONDITIONS & PHYSICAL WORK DEMANDS:

• Sit and work at a computer station for extended periods of time.
• Stoop, kneel, bend at the waist and reach on a daily basis.
• Lift and move up to 50 lbs. unassisted.

ESSENTIAL JOB COMPETENCIES:

• Customer Service Driven: Listens and responds effectively to customer questions; resolves customer problems to the customer’s satisfaction; respects all internal and external customers.
• Detail Oriented: Is alert in a high-risk environment; follows detailed procedures and ensures accuracy in documentation and data; carefully monitors gauges, instruments or processes; concentrates on routine work details; organizes and maintains a system of records.
• Leadership; exhibits confidence in self and others; inspires and motivates others to perform well; inspires respect and trust; provides vision and inspiration to peers and subordinates; gives appropriate recognition to others.
• Multi-Tasking: Ability to handle multiple projects at time with good follow-through on action items.
• Teamwork; balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; puts success of team above own interests; builds morale and group commitments to goals and objectives; supports everyone's efforts to succeed; recognizes team member accomplishments.

Full-time employees are offered medical, dental, vision, and 403b options. The Society will cover 90% of the costs for medical, vision, and HMO dental benefits.

SVDPLA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

The Society of Vincent de Paul will consider the employment of qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.