Retail Senior Account Manager

About Acadia.io

2024 AdAge A-List - Performance Marketing Agency of the Year

2022 Best Places to Work, The Atlanta Business Chronicle

Small Ad Agency of the Year – AdAge (https://acadia.io/adage-names-acadia-a-small-agency-of-the-year)

Acadia is a modern media and growth agency. We have a bottom-up, audience-based approach to media that is very accountable and addressable. Media is not “one thing” at Acadia, but many. Acadia is a very agile agency environment, with a "roll up your sleeves" mentality needed across all employees.

Our Core Values

• Can-Do - We dedicate ourselves to helping our clients and co-workers reach their fullest potential. We demonstrate courage and urgency to find solutions and take ownership.
• Curiosity - We show genuine interest. We are the first to ask why, the first to research, and the first to understand. We ask questions until we find the path to conquer obstacles and build solutions.
• Candor - We are honest and transparent in all our actions. We strive to foster positive and mutually beneficial relationships — where respect and humanity thrive.
• Community - We will make lives better for those people, clients, and other deserving causes that we care deeply about.

The Sr Account Manager is an expert in the creation and coordination of client strategy that ties back to client goals, benchmarks, and targets. They are responsible for being the client relationship owner for Enterprise accounts, and maximizing opportunities for growth within their client book. 

Responsibilities include, but are not limited to: 

• Strategic Management of assigned client book, defining a roadmap to reach set goals. 
• Report on performance with details around trends, tactics implemented and next steps
• Outline the priority action items for delegation; Meet with direct reports to discuss priorities & support challenges/roadblocks
• Mentor and guide direct reports; create a growth path for each with identified opportunities for development
• Ensure top-line, measurable growth for client book, aiding in client retention and satisfaction
• SME for client relationship management and new Account Manager hires
• Staying up-to-date on industry trends and best practices, for use in client accounts, communication and company thought leadership.
• Contribute to a collaborative team culture, including engaged contribution to team calls, as well as department and company calls

• Expert project delivery and strategy across platforms including Amazon Seller Central, Amazon Vendor Central, Amazon International and Walmart
• Expert in clear and timely written and verbal communication both internally and client-facing
• Dependable and timely completion of work in line with task and projects deadlines 
• Team management including coaching, empowering, and delegating tasks (Account Specialist) so that each member feels invested in their work and dedicated to professional growth
• Expert in high-quality delivery of responsibilities incorporating Acadia best practices and industry expertise
• Demonstrated ability to work well with others including navigating challenges and obstacles
• Expert strategic creation and coordination of client strategy that ties back to client goals, benchmarks, and targets
• Expert ability to identify and communicate big picture trends across marketplaces, categories, and industries internally and to clients
• Prepare, plan, and lead client calls with a clear call agenda that communicates progress towards high-level initiatives, strategic next steps, and projected future outcomes
• Mentoring and support of new AM hires, including strategic best practices and quality control