Server - Catch 31 - Hilton VBO

Full Job Description

Position Title: Server @ Catch 31 Hilton Virginia Beach Oceanfront

Shamin Hotels is an award-winning hospitality organization with over 9000 rooms in 76 hotels. We are recognized as the largest owner and operator throughout Virginia as well as one of the top ten hotel hospitality groups in the country.

We value teamwork, pride of ownership and are passionate about serving our guests with warmth and hospitality.

We are looking for a professional Server to join our team to embrace those values.

Position Overview:
As a Restaurant Server, you will play a key role in providing excellent customer service and ensuring a positive dining experience for our guests. You will be responsible for taking orders, serving food and beverages, and attending to guests' needs in a courteous and efficient manner.

Job Functions:

• Customer Service: Greet customers warmly, engage with them in a friendly and professional manner, and provide attentive service throughout their visit.
• Order Taking: Take drink orders from customers, including both alcoholic and non-alcoholic beverages, ensuring accuracy and attention to detail.
• Menu Knowledge: Have a thorough understanding of the cocktail menu, wine list, and other beverage offerings, and be able to make recommendations based on customer preferences and tastes.
• Drink Preparation: Work closely with bartenders to prepare and serve drinks to customers efficiently and accurately, following established recipes and presentation standards.
• Upselling: Utilize suggestive selling techniques to promote additional drink options, upgrades, or specials to enhance the guest experience and increase sales.
• Table Maintenance: Monitor and maintain cleanliness and organization of tables and seating areas in the bar or lounge, including clearing empty glasses and plates, wiping down surfaces, and ensuring a tidy environment.
• Cash Handling: Process payments for drink orders, including handling cash, credit card transactions, and processing payments accurately and efficiently.
• Safety and Compliance: Adhere to alcohol service laws and regulations, including checking identification to verify legal drinking age and refusing service to intoxicated individuals when necessary.

Qualifications

• High school diploma, GED certification
• Experience in a hotel or related field preferred.
• Must have basic reading, writing, and math skills.

• Previous Experience: Previous experience as a server or bartender in a bar or restaurant setting is preferred but not required. We welcome candidates with a positive attitude and willingness to learn.
• Customer Focus: Passion for providing excellent customer service and creating memorable experiences for guests.
• Communication Skills: Clear and effective communication skills, with the ability to interact professionally with customers and colleagues.
• Team Player: Ability to work collaboratively as part of a team to ensure smooth operations and guest satisfaction.
• Physical Stamina: Ability to stand and walk for extended periods, carry trays of drinks, and perform tasks in a fast-paced environment.
• Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.
• “TOP” Requirement
  • TEAM UP: Be golden, collaborate and help others succeed
  • OWN IT: Be a role model, embrace responsibility and keep learning
  • PASSIONATELY SERVE: Be Positive, care deeply and create memories.

Benefits

• Competitive pay
• Full Time associates are offered insurance coverages, 401K match, PTO, and Paid Holiday Time.
• Employee discounts at our branded hotels.
• “SHAMIN PERKS” - various discounts i.e. gym membership, rental cars, attractions and many more.

Advancement and Growth
We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. With 76 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine. Join us and be part of a company where your potential is limited only by your ambition

About Us:
In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.