Rooms Inspector

Job Title: Rooms or Housekeeping Inspector

Company: Shamin Hotels

Organizational Structure: 

Department: Operations

FLSA Status: Full-time, Non-Exempt (Hourly)

Reports To: General Manager 

Supervision: Housekeeping Associates

Pay Structure: Hourly, Paid Bi-weekly

Position Overview:

The Housekeeping Inspector oversees and ensures the cleanliness and tidiness of guest rooms, public areas, and back-of-house spaces within the establishment. They work closely with housekeeping staff to maintain high standards of cleanliness and provide exceptional guest experiences.

Essential Job Functions:

• Inspect Rooms:
  • Conduct thorough inspections of guest rooms and suites to ensure they meet cleanliness and maintenance standards.
  • Check for cleanliness, proper arrangement of furniture, working amenities, and overall presentation.
  • Identify and report any maintenance issues or cleanliness deficiencies to the appropriate departments for prompt resolution.
• Training and Supervision:
  • Train and supervise housekeeping staff on cleaning procedures, standards, and safety protocols.
  • Provide ongoing feedback and coaching to ensure consistent performance and adherence to quality standards.
  • Conduct periodic performance evaluations for housekeeping team members.
• Quality Assurance:
  • Implement and enforce housekeeping standards and procedures to maintain a clean and sanitary environment.
  • Monitor cleaning supplies and equipment inventory to ensure availability and proper usage.
  • Address any guest complaints or concerns related to cleanliness promptly and professionally.
• Documentation and Reporting:
  • Maintain accurate records of room inspections, cleanliness scores, and maintenance requests.
  • Prepare reports on cleanliness scores, inspection findings, and areas for improvement.
  • Communicate inspection results and recommendations to housekeeping management and other relevant departments.
• Team Collaboration:
  • Coordinate with housekeeping supervisors, front desk staff, maintenance personnel, and other departments to ensure seamless operations.
  • Participate in departmental meetings and contribute ideas for improving efficiency and guest satisfaction.
• Safety and Compliance:
  • Ensure compliance with health and safety regulations and standards, including proper handling of hazardous materials and adherence to OSHA guidelines.
  • Conduct regular inspections to identify and address safety hazards and maintain a safe work environment for staff and guests.

Top Requirements:

• Team Up: Be Golden, Collaborate and Help Others Succeed.
• Own It: Be a role model, Embrace Responsibility and Keep Learning.

Passionately Serve: Be Positive, Care Deeply and Create Memories.

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Qualifications:

• High school diploma or equivalent; additional education or certification in hospitality management or related field is a plus.
• Previous experience in housekeeping or related roles, with at least 1-2 years in a supervisory or inspector position.
• Strong attention to detail and ability to identify cleanliness and maintenance issues.
• Excellent communication and interpersonal skills.
• Knowledge of cleaning techniques, equipment, and chemicals.
• Ability to work independently and prioritize tasks effectively.
• Familiarity with hotel property management systems (PMS) and computer skills for generating reports and communicating with other departments.
• Ability to stand, walk, and move throughout the property for extended periods.
• Capability to lift and carry cleaning supplies and equipment.
• Flexibility to work various shifts, including weekends and holidays

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Why Should You Work for Shamin Hotels?

Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!

Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

About Us:

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

Do you know someone who might be interested in working at Shamin Hotels? Receive cash rewards for your referral! See your general manager for details!

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.