At Shamin Hotels, we believe in more than hospitality — we believe in creating unforgettable experiences. We’re looking for a Front Office Manager who is passionate about leading a team, delivering top-notch guest service, and making every stay memorable.
✨ What You’ll Do
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Lead and inspire our Front Desk team (Front Desk Agents, Reservationists, Night Auditors).
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Ensure guests are greeted with warmth, efficiency, and genuine care.
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Handle scheduling, training, and performance coaching for your team.
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Oversee reservations and front office operations to maximize occupancy and revenue.
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Respond to guest needs and resolve concerns with professionalism and empathy.
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Support brand standards and hotel policies, ensuring seamless daily operations.
✅ What We’re Looking For
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Bilingual skills are highly valued and considered an asset
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Previous hotel or hospitality experience preferred.
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Familiarity with PMS systems like Opera is a big plus.
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Knowledge of IHG/Holiday Inn Express brand standards preferred.
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Strong financial and organizational skills, plus a genuine love for teamwork and service.
💼 Why Join Shamin Hotels?
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Amazing Benefits: Health, dental, vision, disability, pet insurance, gym discounts, PTO, holidays, 401K with match, and employee hotel discounts.
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Growth & Advancement: With 70+ hotels and ongoing expansion, your career opportunities are limitless.
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Supportive Culture: We’re a family-owned company that values teamwork, development, and promoting from within.
🌍 About Shamin Hotels
Founded in 1978, Shamin Hotels has grown into the largest hotel owner and operator in Virginia, with more than 70 hotels across multiple states. Our legacy is built on passion, dedication, and exceptional service — and we’d love for you to be part of our story.
👉 Ready to lead with passion and serve with heart? Apply today and join the Shamin Hotels family
