JOB SUMMARY
The Branch Manager/Retail BDO develops and manages a retail account portfolio including deposits, loans and fees, manages branch staff and leads the operations and sales efforts of the branch. The focus is primarily ensuring the efficient flow of operation in the branch, cultivating existing relationships, pursuing cross-selling opportunities, developing new business in the market area and extending consumer credit to qualified applicants. The Branch Manager/Retail BDO will know how to open and service deposit accounts and do so as needed. Incumbent will maintain an active registration status with the NMLS (Nationwide Mortgage Licensing System and Registry).
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Effectively hire, onboard and manage the staff, ensuring each member has been appropriately trained on bank policies and procedures; is involved in attainment of branch goals; and delivers the highest level of customer service in all aspects of their duties.
- Assume responsibility for the internal operations of the branch including audit functions, security and upholding all bank policies and procedures
- Be trained to supervise duties of any position in branch including teller, teller supervisor and customer service representative to ensure those procedures are being performed in accordance with bank policy
- Promote a sales culture by conducting sales meetings that include product knowledge training as well as reviewing branch goals, recognizing cross-sell opportunities and reviewing sales skills
- Personally service customer base by handling any customer requests including opening new accounts, cross-selling, handling customer disputes or complaints, explaining bank procedures and using discretionary judgement in making policy exceptions when needed
- Working knowledge of all branch services/departments so that any sales opportunity or customer need can be appropriately referred within the bank
- Make new business development calls within the market area and calls on existing customers partnering with commercial team and other line of business partners (i.e. Mortgage and Merchant Services) as appropriate
- Positively represents the bank at various social, civic and charitable organizations
- Understands all bank products and services for selling and referring purposes
- Interviews consumer loan applicants, analyzes their credit-worthiness and makes credit recommendations
- Generates consumer loans and new accounts through business development efforts
- Models superior customer service and a professional attitude and presence
- Increases deposit and credit relationships through account openings, cross-selling and loan analysis.
- Responsible for compliance to applicable laws and regulations within area of responsibility and carries out responsibilities according to regulations, state and federal compliance requirements and the bank’s philosophy
- Completes other duties as requested
