Information Technology Training Coordinator

Who You’ll Join

At Santiam Hospital & Clinics, we believe exceptional patient care starts with a supportive and inclusive work environment. We empower every team member by providing access to advanced medical technology and continuous professional development. Join our collaborative culture, where your contributions are valued and your growth is encouraged. 

We are currently seeking an Information Technology Training Coordinator to develop, deliver, and implement education on Electronic Medical Record (EMR) use. This role provides user guidance and support, leads EMR training, and ensures the use of EMR technology within medical clinics aligns with healthcare best practices and industry standards.

Position Type: Full-time, Days, Non-Exempt, Onsite.  Salary range: DOE

What You’ll Do

EMR Administration:

• Develop and implement education and process, through which Medical Clinics Department Medical Staff, clinical staff, and administrative staff (collectively, “users”) may gain, maintain, and enhance proficiency in EMR use, as well as deepen understanding and application of EMR functionality.
• During new user onboarding, lead training in EMR operation, including optimal use of EMR workflows.
• Provide users with guidance in and support for EMR use, and whenever possible, provide such support in real time or, optimally, on-site.
• Collaborate with users and applicable EMR partner representatives to configure and optimize EMR clinical applications.
• Design documentation that can facilitate user navigation through and understanding of EMR workflow key components.
• Ensure that EMR use within Medical Clinics aligns with healthcare best practices, applicable industry standards, and unique requirements that are imposed by EMR partners.

Change Management:

• On recurrent basis, observe and review Medical Clinic activity and workflow, and formulate, implement, monitor, and revise plans to optimize such activity and workflow in manner that may result in increased efficiency or revenue, or in reduced waste or expense.
• Assist Medical Clinics Department Medical Staff and clinical Hospital staff to understand bases for suggested improvements to Department operations and motivate willingness from such persons to accept and act on such suggestions.
• Collaborate frequently with Medical Clinics Department administrative staff to ensure that suggested and effected refinements to Department processes are carried out as successfully and efficiently as is possible.
• Perform other duties assigned by Information Technology management.

What You’ll Need

• Knowledge of principles that relate to the position, including thorough understanding of effective training methodologies, pertinent educational tools, and Hospital electronic medical record (EMR; presently “Epic”) tools and features that can be leveraged to optimize EMR user efficacy and patient experience
• Exceptional skill in organization and time management, and superior aptitude in verbal and
  written communication
• Previous experience in application of approaches designed to prepare and support healthcare staff who are adapting to change in organizational process or technology (collectively, “change management”)
• Optimally, previous training and experience in application of principles that are intended, within healthcare settings, to minimize waste and maximize quality and value (i.e. “lean healthcare”)
• At least 5 years of experience, within a hospital or medical clinic or setting, in an analogous position
• Optimally, at least 2 years of experience with EMR
• Possession of United States proof of citizenship or right to work in the United States
• Possession of a driver license or analogous identification
• Willingness to participate in Hospital orientation and educational in-service

Benefits for Eligible Positions

• Medical, Vision and Dental Insurance
• PTO and holiday pay
• Employee Referral Program
• 401(k) Retirement
• Life Insurance
• Long Term Disability
• Employee Discounts
• Bilingual Pay Differential for eligible positions
• Public Service Loan Forgiveness for eligible positions
• Tuition Assistance for eligible positions

Why Santiam Hospital?

At Santiam Hospital & Clinics, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued and empowered to make a difference. Our commitment to excellence in patient care is matched by our dedication to employee growth and well-being. As part of our team, you’ll have access to cutting-edge medical technology, ongoing professional development opportunities, and a collaborative culture that encourages innovation and teamwork. Join us at Santiam Hospital & Clinics, where your skills and compassion will be appreciated, and together, we can make a positive impact on the health and lives of our community.

With 13 clinics offering 8 specialties, you’ll be part of a diverse and dynamic healthcare community. We’re proud to have been named the 2025 Best Place to Have a Baby, Best Hospital as well as receiving accolades for our Surgery Center, Medical Facility and Women’s Clinic, reflecting our unwavering commitment to providing exceptional care for our patients.

Santiam Hospital & Clinics is a drug-free workplace in accordance with the Drug-Free Workplace Act of 1988 and an EEO Affirmative Action Race/Sex/Sexual Orientation/Gender Identity/National Origin/Veteran/Disability Employer.