SUMMARY
The Sr. Director of Data Management & Quality Assurance is responsible for supporting the strategic vision for organization growth and development through data management, outcome reporting, evaluation, and quality improvement. Ensures each department has high quality measurement systems in place for timely and accurate measurement of key performance indicators (KPI’s). Develops, implements, and maintains a quality assurance system that meets best practice standards and supports continuous quality improvement. Establishes systems to monitor and ensure program compliance with all associated regulatory and grant standards and requirements.
PRIMARY DUTIES
- Supervision
- Provides direct supervision of program staff, including Data Coordinators, Data Specialists and Quality Assurance staff.
- Data Systems Management
- Provides direct oversight of all SVDP data information systems (Salesforce, HMIS systems, COPA, etc.) ensuring staff training, security configurations, data quality standards, and system configurations align with best practice, maintain compliance, and meet operation and reporting needs.
- Assists with configuration, troubleshooting and integration of administrative data systems (Raisers Edge, Financial Edge, SharePoint, and human resources and payroll systems.
- Ensures data security policies and procedures align with best practices and all data security protocols are implemented consistently in all internal and external data systems, Power Bi, and all other systems used for capturing and reporting and data sharing.
- Reporting
- Works with the leadership of the organization to establish, collect, and use key program indicators to measure program outcome metrics and other measures of success in support of the organization’s efforts to deliver on its commitment to high quality services.
- Leads the process of developing and maintaining Power BI reporting systems, including configuration, security settings, and ongoing dashboard reporting that meet the needs of program and organization leadership.
- Oversees timely completion of all grant and program reporting.
- Evaluation
- Supports the organization and program evaluation process by leading the creation and analysis for various assessment and survey tools to providing insights into organization performance, stakeholder experiences, quality improvement, and strategic goal setting.
- Works with program and administrative staff to develop annual priority indicators and create systems for monitoring and reporting on these indicators.
- Supports program and department staff with external audits, as needed.
- Quality Improvement
- Identifies and mitigates quality and regulatory risks in collaboration with stakeholders.
- Develops, implements, and manages an organization-wide quality improvement and assurance program that systematically leverages data and continuous evaluation to inform organizational decisions, meet best practice standards, and/or improve quality of services and user experience.
- Supports continuous improvement of regulatory and quality systems policies and procedures, maintaining systems for ongoing staff feedback and the delivery of staff training in support of quality improvement processes.
- Establishes and uses program and departmental metrics to support the organization’s efforts to deliver on its commitment to high quality services and support appropriate accountability within the organization.
SECONDARY DUTIES
- Ensures systems training for staff on data, HMIS, performance management processes and procedures are in place and are being delivered effectively.
- Works collaboratively with leadership to ensure that systems are implemented and ensure integration of performance management into the overall culture of the organization.
- Collaborates with the leadership of the organization and consultants to support the identification of opportunities for improving programmatic and operational effectiveness through process and systems improvement.
- Attends staff meetings to discuss outcomes and to engage staff in discussions of the use of data to evaluate program and departmental effectiveness and guide strategic decision making.
- Works collaboratively with the Director for Grants and the Chief Finance Officer to ensure that outcome data is well presented and able to be interpreted.
- Attends key meetings and assists the organization in representing the mission and interests of St. Vincent de Paul to external groups, organizations and service providers.
- Meets directly with the Chief Operating Officer (COO) to review progress in key areas, and advise of any needs, trends, or other issues related to programs and services.
- Creates a positive environment for staff and clients, ensuring that they are adequately trained in CQI processes and procedures and have ongoing vehicles for inclusions and feedback.
- Attends Organization meetings and gatherings.
- Upholds the vision, mission and values of St. Vincent de Paul.
- Other duties as assigned within the scope of the position.
