Title: Low Vision Store Coordinator
Department: Community Services
Location: Low Vision Rehabilitation Center (LVRC)
Wage Category: Non-Exempt
Report To: Sr. Director, Client Solutions
Overview: The Low Vision Store Coordinator will oversee the daily operations of the Low Vision Store. Primary responsibilities will include greeting and assisting customers via in-store, email, phone, or online and assisting customers with inquiries about products. Creating price quotes with respect to established guidelines on recommendations of products and training, ordering and managing inventory needs, and running sales reports. Schedule and arrange monthly and/or quarterly demo days and work in conjunction with vendors.
Duties include but are not limited to:
Store Sales: In-Person and Online
- Create and oversee quotes and prior recommendations for clinical services for recommended devices included in the low vision and assistive technology evaluations.
- Create and oversee detailed price quotes for assistive technology (AT) devices for all other store customers.
- Maintain and nurture positive relationships with vendors and seek alternate vendor sources to meet objectives and timelines.
- Oversee and implement delivery of all devices, demos, and needs of items to instructional staff for clients for evaluations, training, and/or employment.
- Assist consumers in the store when receiving and processing equipment, end-of-week reports, and end-of-month inventory.
- Close out drawer daily and weekly in preparation for monthly and yearly documentation and sales numbers.
- Run reports daily, weekly, monthly, and yearly upon request.
- Ensure Point of Sale (POS) is up to date with any POS of devices and/or price changes.
- Process orders via fax, phone, email, or online.
- Oversee and manage store inventory, and maintain purchasing, product, and vendor records.
- Update and maintain online store inventory.
- Report inventory end of the month to the agency accounting department.
- Coordinate and track shipping of devices.
- Receive and upload proper signatures to client software to confirm receipt of the device(s).
- Assist customers in locating item selection while in the LVRC Store, on the phone, online, and by email.
- Manage stocking and fronting shelves displays.
- Close out daily sales and report weekly sales from POS to accounting and supervisor.
- Maintain a clean work area and store area.
- Answer, screen, and direct phone calls when the front desk requires additional support.
- Partner with the marketing department to develop and promote any special sale items.
- Other duties as assigned.
Sales Processing
- Administer purchasing process cycle to ensure accuracy in records and payables.
- Make purchases for LVRC Store.
- Maintain and forward vendor payable records to the agency accounting department for payment.
- Assist with problem resolution regarding payables.
- Recommend and assist management in establishing store inventory levels and pricing strategies.
- Assist with collection activities for the store.
Demonstration Days
- Identify monthly and/or quarterly dates to host AT demo days.
- Coordinate dates with the division Vice President (VP), Senior Director, clinical staff, vendor(s), and marketing.
- Coordinate and execute demonstration days.
- Work with identified division personnel, product vendor, and Senior Director, Client Solutions to identify clients for AT devices.
