Front Desk Receptionist

SUMMARY: This position is responsible for ensuring all incoming calls are answered and facility visitors are greeted and directed as needed.

DUTIES AND RESPONSIBILITIES:

• Answers incoming telephone calls, determines purpose of caller(s), and forwards calls to appropriate staff member or department.
• Takes and delivers messages or transfers calls to voice mail when appropriate staff are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information.
• Maintains client confidentiality by not disclosing or affirming client whereabouts or presence at facility.
• Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Receives, sorts, and routes mail, packages delivers and related items to staff and clients.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Ensures front desk remains stocked with necessary supplies.
• Files and stores documents as needed.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Accounting Software (QuickBooks); Internet Software; Spreadsheet Software (Excel); and Electronic Mail Software (Outlook); and typing skills (30wpm).
• Other skills required:
  • Aptitude for working in a process oriented, detail focused atmosphere.
  • Excellent interpersonal, oral, and written communication skills.
  • Ability to professionally communicate both internally and externally.
  • Ability to work independently.
  • Adapt well to change.
  • Multitask and prioritize responsibilities.
  • Bilingual English/Spanish preferred.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
  • Ability to apply common sense understanding to carry out detailed written or oral instructions
  • Ability to deal with problems involving a few concrete variables in standardized situations.