Surgery Scheduler - General Surgery

Role:

Provide surgical scheduling duties in the Nursing Department

Essential Functions & Responsibilities:

• Schedules patients for surgery, completing facility paperwork
• Maintains and updated surgery schedule several times a day so that facility and physicians schedules reflect an accurate schedule
• Obtains surgical prior authorizations after insurance company verification
• Completes surgeon requests in coordination with vendors and Materials Manager
• Communicates with patients regarding pre-operative procedure needs such as pre-operative appointments, testing, and instructions. Knowledgeable of pre-operative needs for a variety of surgical procedures
• Consistently performs specific assigned daily and general duties; meet deadlines
• Regularly attends and participates in assigned meetings
• Meets established attendance criteria and starts work promptly
• Knows and consistently implements the organizations mission and all approved policies, protocols, and procedures.
• Regularly supports compliance and accreditation efforts as assigned (e.g. OSHA, HIPAA)
• Consistently demonstrates good use of time and resources
• Maintaining personal contact with patients and relatives, being sensitive to their needs for courtesy, dignity, and privacy and ensuring a friendly environment at all times.
• Performs other duties that may be assigned from time to time
• Assists with front desk clerical tasks at the surgery centers as required
• Effectively communicates with patients/families and other members of health care team over the phone.
• Demonstrates initiative to keep clinic flow moving through effectively prioritizing work
• Understands importance of personal contribution and demonstrates teamwork

Performance Measures:

• Performs all Essential Job functions and responsibilities.
• Maintains a professional and positive attitude, appearance and relationship with patients and staff.
• Observes all clinic guidelines and polices.

Knowledge & Skills:

• Experience: Minimum one year experience as a Medical Assistant, Surgical scheduler or related job
• Education: High School Education or GED equivalent, CNA, CMA, or completion of a Medical Assisting program is preferred, BLS is required
• Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to courtesy, good attitude and tact. Clear and effective communication is required. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Work involves being a team player. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
• Other Skills:
  • Ability to deal with the public efficiently, courteously, politely, and effectively
  • Knowledge of EMR system
  • Proficient computer skills
  • Knowledge of medical terminology is preferred
  • Knowledge of surgical procedures is desirable
  • Must demonstrate consistent professional conduct
  • Must possess excellent verbal and written communication as well as excellent interpersonal skills with patients, staff, and other health care professionals

Physical Requirements:

• Occasionally lifts or carriers items weighing up to 25 pounds
• Requires full range of body motion
• Requires standing and walking for extensive periods of time
• Vision and hearing to normal range

This Job Description is not a complete statement of all duties and responsibilities comprising the position.