Estimates Representative

Role:

Provide cost estimates to patients for planned procedures. Work creatively to develop feasible plans for payment. Providing exceptional customer service is paramount to success.

Essential Functions & Responsibilities:

• Utilize insurance coverage information to develop cost estimates for upcoming procedures and services.
• Communicate with patient by phone or in person the estimated cost and work with them to develop a viable plan for payment of their portion.
• Identify, research and resolve patient billing complaints and concerns.
• Communicate with other internal/external teams, departments and facilities as needed for dispute resolution and correct billing issues.
• Consistently demonstrate good use of time and resources.
• Attend training events and maintain competency as required to perform duties.
• Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA).
• Be familiar with and consistently implement.

Performance Measures:

• Performs other duties that may be assigned from time to time.

Knowledge & Skills:

• Experience: Six months for medical office or other related customer service experience required.
• Education: High School Education or equivalent required.
• Other Skills: Intermediate knowledge of Microsoft Word, Outlook and Excel applications. Strong interpersonal skills including courtesy, tact, and professionalism. Demonstrated understanding and ability to apply concepts of excellent customer service including resolving patient concerns. Effective communication, collaboration, and problem-solving skills. Excellent organizational skill. Basic math skills and ability to use a 10 key calculator. Ability to maintain good judgement when handling sensitive and personal information.

Physical Requirements:

• Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies.
• Requires manual dexterity sufficient to operate a computer keyboard.
• Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Hutchinson Clinic.