Compliance Helpdesk

This position is responsible for support to UHM Partner’s to assistant with Loan process questions or issues pertaining to Compliance.

 At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.

• Maintain 3-hour SLA on ticket responses within HALO
• Troubleshooting Mavent fails pertaining to -ATR/QM, State Rules, TILA, Enterprise Rules
• Understand ATR/QM rules and regulations
• Take phone calls and help desk questions to direct and support, utilizing proper resources
• Research Compliance topics to create and maintain FAQ documents
• Communicate directly with multiple PHD department partners – cross-training support
• Responsible for attending and participating in Operations Companywide huddles
• Continued follow-up meetings with specific department team leads for updated procedures
• Participate in any required partner training opportunities
• Utilize RingCentral, Halo, Encompass, PartnerNet, Union University
• Working National Coverage one day a week

EDUCATION & EXPERIENCE

• High school diploma or equivalent   
• Encompass process flow
• MAVENT
• Knowledge of MS Office Suite (Word, Excel, Outlook)
• General knowledge of mortgage products and processes

SKILLS REQUIRED

• Excellent customer service, communication, and interpersonal skills
• Detail-oriented and skilled at multi-tasking
• Strong time management and organizational skills
• Must work with a sense of urgency when time constraints are involved
• Ability to identify and resolve client issues and use good judgment in making immediate
  decisions that positively impact UHM partners.

This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.