Organization Overview, Mission, Vision, and Values
Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.
Position Summary
The role of the Office Coordinator reports to the Clinic Manager. This position is responsible for supervision of the front office workflow and staff.
Essential Position Responsibilities
- Engage with customers, patients, guests, and coworkers in a positive and professional manner.
- Communicate clearly and effectively with patients, clinic staff, and providers.
- Perform office and administrative duties in an effective and efficient manner, including answering calls, process medical record request, scheduling appointments, registering patients, collecting co-payments and deductibles, and verifying insurance eligibility.
- Scan documents into the electronic medical record system.
- Build and maintain physician schedules.
- Resolve hold bills and assist with patient billing questions.
- Actively participate in the hiring and training process of front office staff.
- Responsible for front office day-to-day operations.
- Ensure policies and procedures are followed.
- Super-user and subject matter expect for front desk computer programs.
- Provide information to interdisciplinary providers, as appropriate.
Qualifications
- Education: High School Diploma or GED
- Licensure and Certifications: N/A
- Experience: Two years of previous medical office experience, preferred. Familiarity with medical terminology as well as various medical insurance carriers, required.
Work Environment: This position will spend 80% of the time sitting while performing work in a standard office setting and 20% of work time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs.
