Member Services Supervisor

Member Services Supervisor

General Summary:

Reports to the VP of Retail 

The Field Services supervisor plans, organizes, manages, and provides direction to the Member Services Representatives as it relates to our short-range and long term executional objectives both corporately and through the warehouse and distribution center.   The Member Services Supervisor plans the Member Services Representative daily functions including, territories, routing, daily issues, reporting, daily recaps, training and maintenance of field representative equipment, including automobiles, telephones, TABS and more. Performs other project and duties as assigned.  All duties are performed in accordance with GHRA policies and procedures.
 

Primary Responsibility:

Manage and assist the Member Services Representatives with the ability to identify needs and provide solutions to members for those needs. Manage the Day to day Activities of the Member Services representatives. 

Essential Functions:

• Insure that member stores execute promotions and merchandising strategy as set by GHRA
• Monitor Supply partner agreement execution levels for compliance
• Evaluate and report supply partner and store performance information used to improve the partnership and achieve GHRA goals and objectives thru Field representatives
• Serve as a conduit for information between GHRA management, field representatives and Members
• Perform “On Boarding” of new members in a professional manner; transition members to GHRA’s marketing strategies quickly and efficiently
• Coordinate store resets with GHRA members, Supply partners and the GHRA warehouse and Distribution center reset teams
• Maintains all company equipment and material in good working order and condition
• Responsible primarily for the compilation of data as requested by the Member Services Manager

Other duties as assigned.

Experience and Skills:

• Two to three years Convenience store experience desirable
• Must be a self-starter and be able to work independently
• Clean driving record with current Texas Driver’s License
• Solve non-compliance issues
• Identify merchandising solutions to increase sales
• Educate member employees on GHRA program requirements
• Identify opportunities to regain Member confidence
• Must be a self-starter and be able to work independently
• Clean driving record with current Texas Driver’s License

Educational Requirements:

• High School, Some College preferred or equivalent experience
• Thorough understanding of retailer trade math
• Professional and excellent verbal and written communication

Physical Requirements:

• Must be able to lift 50LB’s without assistance.
• Ability to drive long distances and endure traffic conditions
• Some overnight will be required (5 to 10%)  
• Flow of work and character of duties involves normal mental and visual attention much or all of the time.

The above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job.  Responsibilities are subject to change.