Member Services Representative

MEMBER SERVICES REPRESENTATIVE (Field-Based Position)

General Summary:

Reports to the MSR Supervisor

Primary Responsibility:

Complete quarterly survey forms to make sure stores are in compliance to receive all rebate funding available from vendors/manufacturers.  Each MSR will monitor our member’s outlets participation of programs on a monthly-basis and take appropriate action to keep stores within terms of agreed upon contracts/programs, while encouraging them to participate in additional programs/promotions from Warehouse.   

Essential Functions:

• Achieve and/or exceed strategic sales growth metrics using surveys for compliance and participation.
• Responsible for managing time to cover all assigned stores within the prescribed deadlines.
• Communicate on an agreed upon frequency with members through phone calls, store visits, and emails.  Communicate all required paperwork to GHRA on in a complete manner and on a timely basis.
• Ensure GHRA stores execute promotional activity and merchandising requirements per GHRA Corporate and Warehouse retail agreements.
• Execute required surveys accurately & efficiently.
• Work in tandem with Field Consultant to be consulting with our members ensuring we are providing all the program services and value promised.
• Inspecting and ensuring all the member requirements are being satisfied for GHRA programs and agreed upon merchandising planograms.
• Ensure that GHRA merchandise is labeled, fronted, priced, stocked, and rotated appropriately
• This individual should possess strong organizational skills, time management, and customer engagement skills.

Experience and Skills:

• 21+ years of age.
• 2+ years of sales and/or customer service experience in convenience store/CPG industries
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Flexible schedule; able to travel as required.
• Valid driver’s license and good driving record
• Candidates must pass a background check, drug screen and other job requirements.
• Excellent planning and organizational skills
• Good communications skills

Educational Requirements:

• High school diploma or GED, bachelor’s degree preferred

 Physical Requirements:

• May be driving, standing, or sitting for extend period
• Able to lift, carry, and lower totes weighing up to 50 pounds.
• Assigned territory travel
• Some days of prolonged walking

BENEFITS SUMMARY:

• Company Car
• Hardware/Software
• Generous benefits such as medical, dental, and vision insurance begin on your 30th day.
• Industry-leading 401(k) with up to 3% company match starts on your 60th day.
• Paid holidays

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Additional Information:                                                                               

 The above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job.  Responsibilities are subject to change.