Join a Leader in Automotive Innovation – Become a Digital Sales & Service Agent at Flow Automotive Companies
The automotive industry is transforming, and at Flow Automotive, we’re leading the charge. Our Customer Relationship Center sets the standard in digital sales, service reservations, and customer support. As a Digital Sales & Service Agent, you’ll play a key role in helping customers navigate their car buying and service journey—through phone, email, chat, and text—while enjoying excellent pay and a top-tier benefits package.
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From our state-of-the-art facility in downtown Winston-Salem, our agents support 54 dealerships and 26 brands across North Carolina and Virginia, setting high-quality appointments for customers shopping for their next new or pre-owned vehicle.
Whether you're coming from retail, hospitality, tech support, or another field entirely, our comprehensive training program prepares you for success. If you're looking for more than just a job—if you're ready to grow, thrive, and control your earnings—this career is for you.
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What You'll Do
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Deliver exceptional customer care and a positive brand experience
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Engage customers with thoughtful questions to understand their needs
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Share personalized information and solutions using phone, email, chat, and text
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Craft custom quotes, build customer profiles, and create tailored buying or service experiences
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Set and meet daily, weekly, and monthly performance goals
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Communicate efficiently to make 60–100 calls and send 40–60 messages per day
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Collaborate with dealerships, brand partners, and marketing teams
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Stay up-to-date with product knowledge and attend regular training
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What We're Looking For
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Strong verbal and written communication skills
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A self-motivated work ethic and desire to grow income through performance
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Ability to navigate CRM platforms and digital communication tools
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Creative thinking and the ability to match products to customer needs
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Professional presence and a team-first attitude
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Critical thinking and problem-solving abilities
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High school diploma required; Associate’s or Bachelor’s degree preferred
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What We Offer
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Competitive compensation with performance-based incentives
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Comprehensive benefits package, including:
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Medical, dental, and life insurance (with dependent coverage)
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Paid time off and paid volunteer time
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401(k) plan and financial wellness programs
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On-site fitness center and wellness program with on-site nurse
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Employee pricing for vehicle purchases and service
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Scholarship opportunities for employees’ children
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Why Flow Automotive?
At Flow, we believe in being a force for good in the communities we serve. Our mission goes beyond selling vehicles—we aim to make a meaningful, lasting impact. From community involvement to employee development, we strive to be the kind of company that communities value and employees are proud to be part of.
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Pre-employment drug screening is required.
Flow Automotive Companies is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
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Related roles: Automotive sales, digital concierge, customer service, personal shopper, BDC agent, product specialist, finance, hospitality, bartender, server, account manager.
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